Mindi Ferreira
Fall River,MA
Summary
Assistant Manger and Lead Server with experience in staff training, inventory management, customer service, marketing and operations.
Skilled in handling cash deposits, promotions, and supporting decisions to result in growth within the business and ensuring customer satisfaction for return.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Lead Server
Almacs Diner
Fall River, MA
05.2018 - Current
- Supervised daily operations to ensure perfect service and customer satisfaction.
- Trained new staff on front and back of house operations.
- Implemented inventory management.
- Assisted in developing promotional campaigns to boost diner visibility and sales.
- Resolved customer inquiries and complaints efficiently to enhance overall experience.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff to maintain positive work environment.
- Monitored cash intake and deposit records.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Led all social media marketing across all platforms.
Education
High School Diploma -
BMC Durfee High School
Fall River, MA06.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Sales strategies
- Orientation and training
Timeline
Assistant Manager/Lead Server
Almacs Diner
05.2018 - Current
High School Diploma -
BMC Durfee High School