Marley Zino
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. I love people of all ages from children to adults and am good making them feel comfortable and taken care of.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Little Red Planet
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skate Guard /Line Cook/Food Counter Attendant
Buckskill Winter Park
11.2022 - 03.2023
- Collaborated with fellow staff members to ensure consistent enforcement of facility policies, maintaining a fair environment for all patrons.
- Greeted customers warmly as they approached the counter, providing excellent customer service and addressing any questions or concerns
- Took customer orders accurately and efficiently, ensuring orders were prepared according to customer preferences and dietary restrictions
- Operated cash register and processed transactions quickly and accurately, handling cash and card payments with professionalism
- Prepared and assembled food and beverage items, following proper food safety and hygiene procedures at all times
- Maintained cleanliness and organization of the counter area, including restocking supplies, cleaning equipment, and sanitizing surfaces regularly
Youth Camp Counselor
Sportime Athletic Club
06.2021 - 08.2022
- Supervised and mentored campers aged 6-12, ensuring their safety and engagement in various sports and recreational activities
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Planned and implemented daily games, and competitions to develop campers' skills and foster teamwork and sportsmanship
- Collaborated with fellow counselors and camp leadership to create a positive and inclusive camp environment, resolving conflicts and addressing camper needs promptly and effectively
- Communicated regularly with parents/guardians through daily updates providing feedback on camper progress, achievements, and any concerns or incidents.
Education
High School Diploma -
Sag Pierson High School
Sag Harbor, NY06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Personal presentation
- Handling Complaints
- Table Bussing
- Server Support
- Active Learning
- Service prioritization
- Warm and Friendly
Timeline
Sales Associate
The Little Red Planet
09.2023 - 04.2024
Skate Guard /Line Cook/Food Counter Attendant
Buckskill Winter Park
11.2022 - 03.2023
Youth Camp Counselor
Sportime Athletic Club
06.2021 - 08.2022
High School Diploma -
Sag Pierson High School
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