Mindy Dewater
Fallon,NV
Summary
Obtain a position where I can utilize my experience in customer service to benefit your company using polished skills with internal and external contacts that promotes positive experiences for consumers, teammates and myself.
Overview
14
14
years of professional experience
Work History
Cashier Team Lead
Goldengate
2024.05 - Current
- Supervised daily cash handling and reconciliation processes, ensuring accuracy in financial transactions.
- Trained and mentored new team members on customer service standards and operational procedures.
- Implemented inventory management systems to streamline stock replenishment and reduce discrepancies.
- Enhanced checkout efficiency by optimizing workflow, reducing wait times during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Monitored sales data to identify trends, assisting in strategic decision-making for promotions and staffing needs.
- Developed training materials for team onboarding to improve knowledge retention and performance consistency.
- Collaborated with management to enhance store policies, improving overall operational effectiveness and team morale.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Owner/operator
Speedy Roadside LLC
2020.05 - 2022.12
- Pay Roll
- Billing
- Dispatching
- Calling Insurance Companies
- Calling Service calls
- Tire change
- Jump starts
- Lock outs
- Legal operations
- Getting license
- Audits
- Maintenance of trucks
Office Assistant
Cad Pest Control
2019.10 - 2020.07
- Made appointments
- Answered heavy volume of calls
Office Assistant
High Mountain Trucking
2018.08 - 2019.07
- Send emails, filling, billing
Dispatcher
A&A towing
2017.09 - 2018.06
- Answered phones, sent tow trucks out
- Billing
Receptionist/Scheduler
D.F. Drumm Inc. Construction
2017.03 - 2017.08
- Created, managed and organized all file systems and folders; hard copy and electronic.
- Managed day-to-day operations for all construction sites.
- Scheduled jobsite safety meetings, management and organization of office.
- Prepared billing invoices.
Vehicle Purchaser/Customer Service
Pick-n-Pull, Sparks NV
2011.11 - 2016.08
- Verify ownership documents match VIN's on the physical vehicle received and the documents comply with local, state and federal laws.
- Schedule appointments with customer's and/or contract tow vendors for vehicle pick ups.
- Purchase all vehicles delivered to the Store, in accordance with local, state and federal laws, and company policy.
- Receive the vehicles delivered daily in the CFJC database via the receiving handheld and/or manual entry.
- Issue payments for vehicles and tows while maintaining and managing the daily check summary.
- Organize, maintain, and retain copies/files for routing sheets, vehicle transfers, sales and purchases.
- Monitor and respond to incoming and outgoing telephone calls and faxes.
- Sort, process and ship documents as required.
- Produce the daily, weekly and monthly reports, as required.
- Complete any due diligence needed for vehicle purchasing weekly exception lists.
- Follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Education
Administrative Medical Assistant -
Milan Institute
05.2010
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Team management
- Store opening and closing
- Cashier training
- Product restocking
- New hire training
- Payment processing
- Workflow coordination
- Coaching and mentoring
- Cash drawer reconciliation
Timeline
Cashier Team Lead
Goldengate
2024.05 - Current
Owner/operator
Speedy Roadside LLC
2020.05 - 2022.12
Office Assistant
Cad Pest Control
2019.10 - 2020.07
Office Assistant
High Mountain Trucking
2018.08 - 2019.07
Dispatcher
A&A towing
2017.09 - 2018.06
Receptionist/Scheduler
D.F. Drumm Inc. Construction
2017.03 - 2017.08
Vehicle Purchaser/Customer Service
Pick-n-Pull, Sparks NV
2011.11 - 2016.08
Administrative Medical Assistant -
Milan Institute