Mindy Montoya
Brevard,NC
Summary
Skilled pharmacy technician with solid experience in retail pharmacy setting. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork.
Overview
21
21
years of professional experience
Work History
Senior Pharmacy Technician
Walgreens
Brevard, NC
04.2024 - Current
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Provided information to pharmacists for medication orders and prescription refills.
- Compounded sterile products in accordance with USP 797 guidelines.
- Performed quality assurance activities to ensure accuracy of prescriptions filled.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Processed third-party insurance claims for reimbursement of medications.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Led a team of pharmacy technicians, providing training and supervision.
- Implemented and monitored compliance with pharmacy policies and regulations.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Coordinated with healthcare providers to clarify prescription orders.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Trained new technicians in pharmacy procedures and customer service.
- Answered telephones to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Operated cash registers to accept payments from customers.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Certified Pharmacy Technician
Walgreens
Brevard, North Carolina
06.2022 - 04.2024
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Generated labels for compounded medications using an automated system.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Interpreted and processed medication orders under supervision of pharmacist.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Answered telephones to respond to questions or requests.
Sortation Associate
Amazon
Mills River, North Carolina
02.2022 - 05.2022
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Organized packages into designated containers for delivery.
- Operated conveyor belt systems to move items from one station to the next.
- Scanned barcodes on packages using RF scanners.
Overnight Stocker
Walmart
Pisgah Forest, North Carolina
02.2019 - 01.2022
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Pulled items from stock using lift equipment and added to shelves or bins.
Assistant Store Manager
Dollar General Store
Ft. Pierce, Florida
06.2016 - 08.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Cashier
Walmart
Ft. Pierce, Florida
06.2014 - 01.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Pricing Assistant
Winn Dixie Supermarket
Ft. Pierce, Florida
08.2003 - 11.2012
- Performed price changes on products in accordance with company guidelines.
- Completed price changes for various products in accordance with corporate directives.
- Ensure prices around store were accurate.
- In charge of replacing weekly add sales and tags.
- Helped inventory control manager with receiving shipments and checked in vendors when needed.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL06-2004
Some College (No Degree) - Pharmacy Technician
Keiser Career College - Port St. Lucie
New Port Richey, FLSkills
- Workflow Optimization
- Insurance Verification
- Professional Networking
- HIPAA Compliance
- Insurance Billing
- Medication storage
- Immunization Administration
- Problem-solving skills
- Prescription Verification
- Training and mentoring
- Inventory and restocking
- Immunizations
- Prescription Filling
- FDA and HIPAA compliance
- Ordering and stocking medications
- Supporting pharmacy operations
- Stocking shelves
- Labeling prescriptions
Timeline
Senior Pharmacy Technician
Walgreens
04.2024 - Current
Certified Pharmacy Technician
Walgreens
06.2022 - 04.2024
Sortation Associate
Amazon
02.2022 - 05.2022
Overnight Stocker
Walmart
02.2019 - 01.2022
Assistant Store Manager
Dollar General Store
06.2016 - 08.2019
Cashier
Walmart
06.2014 - 01.2015
Pricing Assistant
Winn Dixie Supermarket
08.2003 - 11.2012
High School Diploma -
Fort Pierce Central High School
Some College (No Degree) - Pharmacy Technician
Keiser Career College - Port St. Lucie