Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Lennox

Kissimmee,FL

Summary

Dynamic Senior Pharmacy Technician with extensive experience at CoAssist, excelling in pharmacy operations and workflow optimization. Proven ability to enhance customer satisfaction through empathetic communication and effective prescription processing. Skilled in pharmacy software and staff development, fostering team cohesion and efficiency while ensuring compliance with HIPAA regulations.

Experienced with medication dispensing, inventory management, and patient care within fast-paced pharmacy environment. Utilizes comprehensive knowledge of pharmacy operations to ensure accurate and efficient service delivery. Track record of enhancing team collaboration and maintaining compliance with healthcare regulations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

CoAssist
06.2023 - Current
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Assistant Store Manager

Walgreens
12.2005 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.

Shift Manager

Walgreens
12.2005 - 06.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Oversaw loading and unloading of packages in warehouse.
  • Coordinated project workflows for departments.

Education

No Degree - Cosmetology

Orlando School of Cosmetology
Orlando, FL
06-2006

High School Diploma -

Saint Cloud High School
Saint Cloud FL
05-2005

Skills

  • Pharmacy software proficiency
  • HIPAA compliance
  • Insurance verification
  • Pharmaceutical calculations
  • Professional networking
  • Prescription interpretation
  • Workflow optimization
  • Pharmacy operations
  • Inventory control
  • Staff development
  • Data entry
  • Team building

Certification

  • Pharmacy Tech PTCB Certified
  • Florida Registered Pharmacy Tech license

Timeline

Senior Pharmacy Technician

CoAssist
06.2023 - Current

Assistant Store Manager

Walgreens
12.2005 - 06.2023

Shift Manager

Walgreens
12.2005 - 06.2023

No Degree - Cosmetology

Orlando School of Cosmetology

High School Diploma -

Saint Cloud High School

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