Mindy Rotenberry
West Columbia,WV
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership, notably at Us Wings and Deli. Excelled in cash handling and fostering positive customer interactions, enhancing satisfaction levels. Demonstrated flexibility and reliability, with a proven track record of managing efficient store operations and training teams for peak performance.
Overview
13
13
years of professional experience
Work History
Cashier Team Lead
Us Wings and Deli
12.2022 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Hardee's
03.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host Cashier
IHOP
01.2021 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier /Restaurant Waiter
Lizard Thicket
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Elderly Caregiver
Grant
06.2011 - 12.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Pelion High School
Pelion, SC06.1998
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Team Management
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Money Handling
- Cashier training
- Product restocking
Timeline
Cashier Team Lead
Us Wings and Deli
12.2022 - 06.2024
Cashier
Hardee's
03.2022 - 05.2022
Host Cashier
IHOP
01.2021 - 03.2022
Cashier /Restaurant Waiter
Lizard Thicket
06.2020 - 01.2021
Elderly Caregiver
Grant
06.2011 - 12.2020
High School Diploma -
Pelion High School
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