Mindy Screeton

Responsible for overseeing daily Prep Department operations and ensuring production requirements are met safely, efficiently, and on schedule.

Determine and manage shift staffing and manpower needs.

Handle employee call-offs and adjust staffing assignments to maintain production.

Develop and coordinate Prep production schedules based on required products and priorities.

Work closely with POC personnel to identify product needs and ensure materials are available when required.

Coordinate with Flow Coordinators to meet Tire Room demands and maintain consistent product flow.

Partner with the Quality Department to address product concerns, defects, and other quality-related issues.

Coordinate with the Mixing Department to ensure proper materials and compounds are available to support production.

Respond to mechanical and electrical breakdowns that impact production.

Prioritize breakdowns and dispatch appropriate mechanical/electrical rotators to equipment requiring service.

Monitor production throughout the shift and adjust manpower, schedules, and priorities as conditions change.

Communicate across departments to resolve production issues and minimize downtime.

Provide leadership and direction to employees while maintaining accountability for safety, quality, production, and operational expectations.

Managed and supervised a team of 15 employees responsible for assisting customers through online chat with HSA, HRA, RRA, and FSA accounts.

Oversaw daily team performance, workflow, customer service quality, and productivity.

Processed and reviewed customer claims while ensuring accuracy and compliance with established procedures.

Managed escalated customer accounts and resolved complex account, claim, and service-related concerns.

Provided coaching, guidance, and support to team members to improve customer experience and issue resolution.

Assisted in developing and implementing standardized chat templates to improve response consistency, accuracy, and efficiency.

Served as a resource for team members regarding account questions, claims processing, and difficult customer interactions.

Collaborated with leadership and other departments to resolve customer issues and improve processes.

Provided friendly, efficient bartending and customer service in a fast-paced environment.

Prepared and served alcoholic and non-alcoholic beverages while maintaining responsible service standards.

Prepared and served food orders while ensuring quality and cleanliness.

Maintained cleanliness and sanitation of the bar, kitchen, dining, and customer areas.

Managed pull-tab sales, payouts, and accurate cash handling.

Balanced cash drawers and prepared daily bank deposits.

Managed food inventory and placed food and supply orders as needed.

Created employee schedules and ensured adequate staffing for shifts.

Assisted with recruiting, interviewing, hiring, and training new employees.

Developed and promoted food and drink specials to increase customer engagement and sales.

Coordinated live entertainment, including scheduling bands and managing event details.

Organized and promoted karaoke nights and other special events.

Helped oversee day-to-day bar operations and addressed customer or employee concerns as needed.

Delivered parts, materials, and supplies to multiple job sites in a timely manner.

Safely hauled and maneuvered a 24-foot trailer to transport materials and equipment.

Assisted installers with job-site tasks when deliveries were completed.

Helped clean and organize job sites to maintain a safe and efficient work environment.

Coordinated deliveries to ensure crews had the necessary materials to complete their work.

Provided general labor and installation support as needed to keep projects on schedule.