Mindy Tilley
Bangor
Summary
Accomplished Medical Office Coordinator with 5+ years of experience in managing medical offices, coordinating appointments, and maintaining confidentiality. Skilled in medical scheduling, front desk operations, and electronic medical records. Proficient in office management, phone etiquette, and Microsoft Outlook.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Circle K
05.2026 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash register operations, ensuring balanced transactions at end of shifts.
- Assisted in inventory management, monitoring stock levels and restocking shelves as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shared Living Provider
Living Innovations
03.2024 - Current
- Facilitated daily living activities for individuals with developmental disabilities.
- Developed personalized care plans based on individual needs and preferences.
- Monitored client progress and adjusted support strategies as necessary.
- Advocated for clients' rights and needs within community services framework.
- Provided transportation as needed for medical appointments, errands or recreational activities.
Medical Office Coordinator/Referral Coordinator
Northern Light Health
06.2023 - Current
- Assisted with administrative tasks such as data entry, filing documents, and preparing correspondence
- Handled incoming and outgoing mail distribution in a timely manner
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Maintained confidentiality of sensitive information while handling employee records, financial documents, and client data
- Demonstrated strong problem-solving skills when addressing conflicts or challenging situations; effectively resolved issues while maintaining professionalism
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
Medical Office Specialist/Referral Specialist
Pines Orthopedics
09.2019 - 06.2023
- Managed the front desk of a busy medical office, greeting and assisting patients, scheduling appointments, and directing inquiries to the appropriate healthcare professionals
- Maintained a well-organized and efficient reception area, ensuring a positive and welcoming environment for patients and visitors
- Coordinated and scheduled patient appointments, optimizing the appointment calendar for maximum efficiency and minimizing wait times
- Utilized electronic medical record (EMR) systems to update and maintain patient information, ensuring accuracy and confidentiality
- Answered and screened phone calls, responding to inquiries, scheduling appointments, and directing calls to the appropriate medical staff
- Managed patient check-in and check-out procedures, collecting co-payments and ensuring accurate completion of necessary paperwork
- Assisted with the processing of medical records, including filing, scanning, and organizing documents to maintain a streamlined and compliant record-keeping system
- Managed and maintained the office appointment schedule, optimizing appointment slots and accommodating urgent or emergency cases
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
Registration Specialist
Northern Light Health
08.2018 - 08.2019
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information
- Collaborated with healthcare providers to verify insurance coverage and obtain necessary authorizations for procedures
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Resolved billing discrepancies by coordinating with patients, insurance companies, and billing departments
- Responded to inquiries from patients regarding appointment scheduling, medical records requests, and general information about the facility
- Developed strong relationships with patients through effective communication skills and empathetic interactions
Personal Support Specialist
Alpha One Home Care
06.2016 - 08.2018
- Provided personalized care and support to individuals with physical, cognitive, or developmental disabilities
- Assisted clients with activities of daily living (ADLs) including bathing, dressing, grooming, and toileting
- Supported clients in maintaining a clean and safe living environment by performing light housekeeping tasks
- Prepared nutritious meals based on dietary restrictions and preferences while ensuring proper food handling procedures were followed
- Escorted clients to medical appointments, social outings, and recreational activities while ensuring their safety at all times
- Engaged in meaningful conversations with clients to provide emotional support and companionship
- Assisted with mobility devices such as walkers or wheelchairs to help clients move around safely
- Managed challenging behaviors effectively through de-escalation techniques learned during training sessions
- Maintained confidentiality of client information in accordance with privacy regulations
- Demonstrated empathy towards clients' unique circumstances while respecting their autonomy and independence
- Promoted a positive atmosphere by fostering a sense of trust, respect, and dignity for clients
- Collaborated with community resources to connect clients with additional services or programs that could benefit their overall well-being
- Demonstrated cultural sensitivity when working with diverse populations to ensure inclusive and equitable care
Cashier
Maurices
04.2016 - 08.2016
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Performed opening/closing duties including counting money in the register before/after shifts
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
Education
High school diploma -
Ashland Middle-High School
Ashland, ME06-2006
Skills
- Medical Office Experience
- Medical Records
- Front Desk
- Medical Scheduling
- Phone Etiquette
- Multi-line Phone Systems
- EMR Systems
- Microsoft Outlook
- Insurance Verification
- HIPAA
- Medical Terminology
- Excellent people skills
Certification
Driver's License
Timeline
Sales Associate
Circle K
05.2026 - Current
Shared Living Provider
Living Innovations
03.2024 - Current
Medical Office Coordinator/Referral Coordinator
Northern Light Health
06.2023 - Current
Medical Office Specialist/Referral Specialist
Pines Orthopedics
09.2019 - 06.2023
Registration Specialist
Northern Light Health
08.2018 - 08.2019
Personal Support Specialist
Alpha One Home Care
06.2016 - 08.2018
Cashier
Maurices
04.2016 - 08.2016
High school diploma -
Ashland Middle-High School