MINDYLEE LOPEZ
Shirley
Summary
Versatile healthcare specialist with extensive experience in optimizing medical office operations and managing insurance processes. Demonstrated capability in training staff, improving workflows, and maintaining accurate medical records. Dedicated to promoting patient-centered care and ensuring compliance with healthcare standards.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Reliant Medical Group
Leominster
11.2024 - Current
- Collected and documented patient medical histories and vital signs accurately.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Prepared specimens for laboratory testing and conducted routine laboratory tests to ensure accuracy and timely results.
- Facilitated communication between patients and physicians by relaying messages about concerns, condition updates, or refill requests.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Streamlined organization of charts, documents, and supplies to enhance team productivity.
- Supported team members in training new staff on office procedures effectively.
Medical Office Coordinator/Prior Authorizations
Nashoba Valley Medical Center
Ayer
09.2021 - 08.2024
- Processing prior authorization requests
- Evaluating individual requests for coverage authorizations
- Reviewing and processing prior authorization requests for DME supplies and accurately providing all documentation and medical records as requested for claim
- Verifying medical insurance coverage
- Verifying accuracy of patient information, medical records, and insurance coverage details
- Utilizing ICD-9 and ICD-10 codes to accurately document medical diagnoses and procedures.
- Using diagnosis and treatment codes to submit office visit claims to insurance companies for reimbursement
- Ensuring accurate data entry
- Evaluated patient cases to determine medical necessity, ensuring appropriate care and compliance with insurance protocols.
- Answering patient calls and emails, and providing patient-centered customer service
- Scheduling appointments, laboratory tests, and medical procedures
- Trained new staff on office procedures and software usage consistently.
- Collaborated with medical staff to improve workflow and patient care quality.
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Developed front desk policies and procedures to enhance operational efficiency and improve patient experience.
- Collaborated with cross-functional teams to enhance operational workflows and processes.
- Facilitated discussions to identify root causes of issues and recommend improvements.
- Implemented strategies to streamline operations, resulting in reduced wait times and improved service delivery.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Private Home Health Aid
08.2019 - 08.2021
- Assist with bathing, dressing, grooming, oral hygiene, and mobility
- Documented patients' vital signs during daily assessments to track health changes and inform care decisions
- Provided transportation to appointments, facilitated family visits, and managed errands to enhance clients' independence and well-being
- Dispensed medication according to schedule
- Reported changes in clients' physical condition, behavior, or appearance to supervisor or case coordinator to ensure timely interventions
- Help organize a client's schedule and plan appointments
- Provide general companionship and advice
- Perform laundry, washing dishes, and vacuuming
- Document the services delivered to clients
Part Time Medical Secretary: Urgent Care
Medical Associates Pediatrics
11.2017 - 07.2019
- Checked in patients upon arrival, ensuring accuracy of all information
- Collected copayments upon arrival to facilitate smooth patient processing
- Prepared and maintained patient charts, records, and medical histories for efficient care delivery
- Processed patient billing information accurately.
- Scheduling follow-up appointments as necessary
- Answering multi phone line and triaging all calls to be routed to the nurse
Office Coordinator
UMASS Memorial
07.2014 - 07.2019
- Scheduling appointments, laboratory tests, and medical procedures
- Checking in of patients on arrival and collecting copayments
- Delivered daily summary of funds collected during patient visits to ensure financial accuracy and transparency.
- Maintaining patient records, including medical histories, treatments, and test results
- Processing patient insurance claims, and verifying and entering insurance information
- Maintaining compliance with HIPAA regulations and other standards
- Coordinated interdepartmental visits and addressed patient complaints.
- Submitting claims: Using diagnosis and treatment codes to submit claims to insurance companies for reimbursement
- Provided administrative support to medical staff, including physicians and nurses.
- Provided administrative support to senior-level staff including scheduling meetings, preparing agendas, distributing materials, taking minutes, and tracking action items.
- Demonstrated leadership qualities while providing guidance, direction, support and mentoring to new staff members.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive a patient-centered, inviting and supportive environment for patients and families.
- Oversaw daily operations of support staff, assigning tasks and monitoring progress to ensure efficient workflow.
Medical Assistant
Acton Medical Associates
10.1999 - 10.2017
- Interview patients, record their medical history, and measure their vital signs. Assisting with patient exams, giving injections, and drawing blood.
- Assisted physician during colonoscopy procedures, adhering to sterile technique protocols to maintain patient safety.
- Minor nurse visits for suture removals and injections.
- Collect and prepare samples for laboratory tests, and dispose of contaminated supplies.
- Performed autoclaving of surgical instruments to ensure sterilization
- Schedule appointments, update patient records, and schedule future appointments
- Obtained prior insurance approvals for radiology exams and outpatient procedures, ensuring timely patient access to care.
- Maintain inventory of medical and office supplies.
- Delivered exceptional customer service to enhance patient experience
Education
LPN - Liscenced Practical Nursing
Salter School of Nursing
Manchester, NH11-2017
Healthcare Administration - Business Administration
Mount Wachusett Community College
Gardner, Mass.Certificate - Medical Billing And Coding/ Medical Assisting
Mont Tech Continuing Education
Fitchburg MassSkills
- Patient care
- Medication administration
- Phlebotomy techniques
- Healthcare procedures
- Clinical applications
- Electronic health records
- Medical billing and coding
- Insurance processing
- Insurance verification
- Medical office administration
- Attention to detail
- HIPAA protocols
- Patient interaction
Awards
- EMPLOYEE OF THE YEAR
- Distinguished Service in Healthcare Award 2019
Communication Skills
Excellent communication skills and conflict resolution. Great ability to also work independently as well as in a group setting. Fast learner, professional, punctual, attention to detail.
Certification
- Certified Medical Assistant
Timeline
Certified Medical Assistant
Reliant Medical Group
11.2024 - Current
Medical Office Coordinator/Prior Authorizations
Nashoba Valley Medical Center
09.2021 - 08.2024
Private Home Health Aid
08.2019 - 08.2021
Part Time Medical Secretary: Urgent Care
Medical Associates Pediatrics
11.2017 - 07.2019
Office Coordinator
UMASS Memorial
07.2014 - 07.2019
Medical Assistant
Acton Medical Associates
10.1999 - 10.2017
LPN - Liscenced Practical Nursing
Salter School of Nursing
Healthcare Administration - Business Administration
Mount Wachusett Community College
Certificate - Medical Billing And Coding/ Medical Assisting
Mont Tech Continuing Education