Ming Ming Davis

- Maximizes store sales through excellent customer service, product availability and merchandising, to include exceptional store image inside and out.

- Provides direction to Store Management with merchandising programs, providing information and recapping promotional activities, reporting business opportunities, results, trends and competitive information.

- Manages controllable costs by educating managers on procedures for controlling merchandise variation, managing salaries, overtime, cash, repair and maintenance costs.

- Achieves financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective action.

- Ensures store operations are profitable by managing cash and merchandise variation, salaries, and other controllable expense lines on the P&L.

- Protects employees, customers and company assets by maintaining a safe and secure working environment; enforcing safety practices; providing safety communication and training.

- Provides leadership and direction to store managers, including assistance in recruiting, selection, and orientation processes, assists with employee development and training programs, planning, monitoring and appraising job results. Establishes job expectations. Provides coaching to develop action plans for issue resolution. Administers counseling notices; initiates corrective actions. Implements non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.

- Contributes to team effort by accomplishing Financial and Key Result Area targets pursuant to Company plan guidelines.

- Maintain a professional and supportive image among subordinates and supervisors.

- Enhances professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; or participating in professional societies.

- Championed a culture of continuous improvement by identifying opportunities for process optimization within the Business Intelligence team''s operations.

- Evaluated third-party data sources for potential inclusion in internal databases to augment existing information resources.

- Managed multiple projects simultaneously, prioritizing tasks and allocating resources efficiently to meet deadlines and deliver high-quality results.

- Streamlined report generation processes by automating routine tasks using scripting languages like Python or R.

- Optimized data management processes by creating streamlined data pipelines for efficient analysis and reporting.

- Communicated complex findings effectively through compelling visualizations and concise written reports to inform organizational decision making.

- Developed intelligence-sharing dashboards, providing company-wide access to collected data.

- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.

- Generated standard and custom reports to provide insights into business performance.

- Implemented business intelligence solutions to increase operational efficiency.

- Provided technical support for troubleshooting analytics and reporting issues.

- Developed data mining algorithms to identify and classify patterns in data.

- Created dashboards to monitor and track key performance indicators.

- Enhanced data-driven decision making by developing and implementing comprehensive business intelligence solutions.

- Conducted advanced statistical analyses to identify trends, patterns, and correlations within large datasets for actionable insights.

- Receive, transport, ship, and report equipment/materials/inventory before and after events.

- Operate and troubleshoot equipment and technology, including both apps and filming devices.

- Maintain ongoing communication (live, phone, text, iPad) with BallerTV HQ before, during, and after event days.

- Execute BallerTV live events and provide continuous improvement feedback to ensure coverage, quality, and standardization at each event.

- Cultivate and grow relationships with internal and external BallerTV customers.

- Receive feedback from other consultants and management and adjust to it positively.

- Improved site efficiency by implementing streamlined processes and procedures.

- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.

- Trained new team members on site policies and procedures.

- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.

-Must have a working knowledge of all hospitality services including Front Office, night audit, and reservations management.

-Audit, balance and report on all areas of the hotel.

- Verify all information is correct before processing the end of day audit. Balance and close all shifts.

-Cash and credit card handling. Work well with minimal supervision. Excellent verbal communication skills with every guest interaction to ensure guest satisfaction.

- Ensures the accuracy of charges and sum of charges (from all departments) is properly annotated on each guest folio.

-Posts the day's room rate and room tax to each guest folio at the close of business.

-Prepares PMS management reports that include occupancy, average daily rate, and revenue per available room calculations.

-All Front desk duties including but not limited to check-in/check-out guests, making reservations, answering multi line phone system and concierge to guests.

- Participates in the development of business strategies which are aligned with

the overall objectives of the hotel

- Develops and implements strategies for front office, PBX, and security that

support achievement of the hotels goals

- Monitors status regularly and adjusts strategies as appropriate

- Manages the operation of the front office/front services and related areas

during assigned shift

- Develops and implements processes and procedures for assigned

departments which support achievement of service and financial goals

- Analyzes business forecasts and schedules accordingly

- Ensures front desk handles billing and cash in accordance with hotel s

standards

- Creates a Be Hospitable Environment by providing team members with the

training and resources they need to maximize employee engagement

- Communicates and reinforces the Be Hospitable vision to team members

- Uses teamwork to support guests and team members

- Seeks opportunities to improve the customer experience by seeking

customer feedback and reviewing management reports and developing

strategies to improve department and hotel services

-Provides associates with the tools, training and environment they need to

deliver Be Hospitable service and teamwork

- Develops and implements strategies and practices which support employee

engagement

Page 7 of 12- Recruits, selects, and trains qualified candidates for Guest Service Agents,

Auditors, and PBX positions.

- Provides team members with the orientation and training needed to

understand expectations and perform job responsibilities

- Communicates performance expectations and provides employees with on-

going feedback

- Provides employees with coaching and counseling as needed to achieve

performance objectives and reach their fullest potential

- Performs monthly inventory of supplies and prepares purchase orders for

needed supplies

- Prepares bi-weekly payroll for areas of responsibility

- Maintain compliance with all company and brand policies and procedures.

- Conduct negotiation of extension of sponsorship agreements.

- Conduct negotiation of sponsorship agreements.

- Craft official responses to sponsors' dissatisfaction with sponsorship

agreements.

- Develop plans to close gaps in sponsorship portfolio.

- Develop proposals in alignment to sponsorship strategies.

- Develop sponsorship strategies with insights from market research, portfolio

gap analysis and overall strategies.

- Enforce corporate governance measures.

- Evaluate how latest technology trends can be used to improve productivity

and innovation.

- Formulate research parameters to identify industry and market trends for

development of sponsorship strategies.

- Identify potential sponsors to support new sponsorships for the organization.

- Implement department's recruitment and retention efforts.

- Manage budgets in alignment with departmental work plans.

- Manage execution of sponsorship agreements.

- Manage official responses to unfulfilled deliverables of the sponsorship

agreements.

- Manage onboarding of new sponsors.

- Propose department's budgets for management approval.

- Propose sponsorship performance metrics and key performance indicators.

- Provide on-the-job training to staff.

- Recommend improvements for future events to achieve better outcomes for

sponsors.

- Review terms of sponsorship agreements to ensure they are financially

viable.

- Sales Knowledge of our Membership perks and pricing. Set the guest

experience expectation based on how the membership. Learned basic sales

techniques provided by Platinum Sales Manager to qualify internal leads.

- Saw out lead opportunities to drive membership sales and increase product awareness. I stayed accountable for achieving shift goals.

- Included checking in with members and prospecting new business and

acquiring membership lead cards.

- Sell membership products with integrity while meeting the needs of our guests.

- Learned new concierge products that are launched to maximize upgrade

revenue and new sales revenue.

- Be present to Check-In our Platinum Member and welcome them back. Built a connection with the Platinum Members by engaging in conversation and remembering their preferences such as club type, floor, etc. Created ‘Moments that Matter’ each and every shift.

- Responsible for maintaining Platinum equipment at each shift. Consistently

providing exceptional hospitality to Platinum Members.

- Communicated with Bay Host and MOD on where a Platinum Member has

arrived in their bay.

- Provided shift recap after each shift to include who came in, leads produced,

sales processed.

- Learned the steps on how to provide excellent hospitality for new concierge

products launched.