Minh Pham Dong
Woodland
Summary
Detail-oriented professional with a proven track record in delivering high-quality work and exceptional service. Strong communication and teamwork skills contribute to achieving organizational goals. Experienced in data entry, money handling, HIPAA compliance, and appointment management. Demonstrated ability to resolve patient concerns while facilitating effective communication between clinical staff and patients.
Overview
1
1
Language
3
3
Certifications
7
7
years of professional experience
Work History
Patient Service Representative
Sutter Medical Foundation-Oncology
Sacramento, CA
02.2026 - Current
- Managed patient check-in and registration, ensuring accurate demographic and insurance data entry.
- Verified insurance eligibility and benefits, processed care authorizations for coverage continuity.
- Maintained patient records by scanning and updating documentation in electronic health record systems.
- Coordinated communication between providers, clinical staff, and patients to enhance care efficiency.
- Handled electronic in-basket messages, responding promptly to patient inquiries via phone and MHO.
- Scheduled, rescheduled, confirmed, and coordinated patient appointments based on provider availability.
- Collected patient payments, explained financial responsibilities, and educated patients on billing options.
- Routed laboratory results to clinical staff for timely follow-up and obtained signatures for HIPAA compliance.
Patient Care Coordinator
Dignity Health Medical Foundation
Woodland
09.2023 - 02.2026
- Provided phone support to physicians, patients, and staff, ensuring efficient communication.
- Performed administrative duties such as filing paperwork and answering phones accurately.
- Ensured compliance with HIPAA for all patient communications and scheduling activities.
- Coordinated patient appointments and managed healthcare provider schedules efficiently.
- Assisted patients with insurance inquiries and verification processes effectively.
- Maintained accurate records of patient care using electronic health record systems.
- Received and routed care team messages to appropriate staff promptly.
- Facilitated coordination between primary care physicians and specialists for continuity of care.
Sales Associate
Daiso Japan
Sacramento, CA
07.2022 - 11.2023
- Assisted customers in locating specific products and provided informed product recommendations.
- Arranged merchandise with effective signage and displays to boost sales and reduce overstock.
- Processed purchases by bagging or packaging items and wrapping gifts as requested.
- Answered incoming calls to deliver information about store products and services.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Restocked shelves regularly while ensuring accuracy of inventory records.
- Executed cashier duties by accepting payments, issuing receipts, and managing change accurately.
Team Member
Unclaimed Baggage Center
Scottsboro, AL
09.2019 - 04.2020
- Processed customer payments by operating cash registers efficiently.
- Prepared items for sale by processing and organizing incoming shipments.
- Enhanced shopping experiences by addressing customer inquiries.
- Adapted to various stations according to team requirements.
- Directed calls and managed messages by answering telephones.
- Executed opening and closing tasks, including setting up displays and restocking items.
- Ensured workplace cleanliness around equipment to maintain safety.
Education
Associate of Science - Computer Science
Northeast Alabama Community College
Scottsboro, AL12-2021
High School Diploma -
Scottsboro High School
Scottsboro, AL05-2019
Skills
- Healthcare software proficiency
- HIPAA compliance
- Insurance verification
- Customer service and support
- Patient coordination and outreach
- Electronic medical records management
- Appointment scheduling and registration
- Medical terminology expertise
- Clinical documentation accuracy
- Cross-functional teamwork
- Adaptability and flexibility
- Microsoft Office Suite proficiency
- Google Workspace familiarity
- Problem resolution strategies
- Organizational skills
- Time management techniques
- Attention to detail
- Multitasking abilities
Languages
Vietnamese
Limited
Certification
CNA License - 2017
Timeline
Patient Service Representative
Sutter Medical Foundation-Oncology
02.2026 - Current
Patient Care Coordinator
Dignity Health Medical Foundation
09.2023 - 02.2026
Sales Associate
Daiso Japan
07.2022 - 11.2023
Team Member
Unclaimed Baggage Center
09.2019 - 04.2020
Associate of Science - Computer Science
Northeast Alabama Community College
High School Diploma -
Scottsboro High School