Minhazul Abedin Mahmud
Buffalo,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
Tim Hortons
12.2022 - Current
- My key responsibilities as a supervisor is to make sure the services me and my team members provide are according to the company standards, keep track of the inventory, manage the sales and do the accounts, train new people & encourage more sales.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Delivered successful training to more than 12 employees during tenure, educating on successful work processes and productivity strategies.
Education
Bachelor of Science - Civil Engineering
University At Buffalo
Buffalo, NY12.2028
Bachelor of Science - Civil Engineering
Port City International University - Chittagong
Chittagong, Bangladesh08.2022
High School Diploma -
Hajera Taju University College - Chittagong
Chittagong, Bangladesh04.2018
Skills
- Time management
- Restaurant experience
- Sales
- Organizational skills
- Customer-Oriented
- Inventory Control
- Schedule Management
- Conflict resolution techniques
- Policy Enforcement
- Staff Management & development
- Training and mentoring
Additional Information
Proficient in Office Suite, Adobe Illustrator and Photoshop.
Hobbies
Graphic design, photoshop, photography, travel, soccer.
Timeline
Shift Supervisor
Tim Hortons
12.2022 - Current
Bachelor of Science - Civil Engineering
University At Buffalo
Bachelor of Science - Civil Engineering
Port City International University - Chittagong
High School Diploma -
Hajera Taju University College - Chittagong