Mini Moll
Summary
Dedicated Patient Access Specialist skilled in patient registration, insurance verification, and multi-channel communication. Committed to enhancing service quality and patient access procedures.
Overview
35
35
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
Chicago
06.2007 - Current
- Facilitated patient registration and appointment scheduling, enhancing patient access to diverse medical services.
- Assisted patients with insurance verification and benefits explanation.
- Coordinated communication between patients and healthcare providers, ensuring timely and effective care.
- Collaborated with team members to improve patient access procedures and efficiency.
- Trained new staff on patient access systems and hospital protocols, promoting compliance and service quality.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
Assistant Unit Coordinator
Elmhurst Hospital
Elmhurst
07.2002 - 06.2007
- Facilitated interdepartmental communication, improving collaboration and operational efficiency.
- Supported initiatives aimed at improving patient satisfaction and engagement.
- Acted as liaison among hospital departments, medical staff, families, and community agencies regarding patient care.
- Assisted in conflict resolution, fostering a cooperative work environment among staff members and departments.
- Ensured compliance with organizational standards set by regulatory bodies including JCAHO, TJC, and CMS Medicare.
- Managed medical staff scheduling, ensuring optimal coverage and continuity of care across all shifts.
Patient Registration Representative
Evanston Hospital
Evanston
04.1991 - 04.2002
- Registered patient information in hospital database system, ensuring accuracy for effective patient management.
- Maintained confidentiality of sensitive patient data throughout registration process.
- Collected and verified patient demographic information and insurance coverage, facilitating accurate record updates.
- Entered patient data into electronic medical record system with precision and efficiency.
- Supported training initiatives for new staff on registration tools and procedures.
- Collaborated with various departments to ensure seamless operational workflows.
- Maintained compliance with HIPAA regulations, safeguarding confidentiality of patient information throughout registration process.
Education
Some College (No Degree) - Clinical Psychology
Loyola University of Chicago
Chicago, ILSkills
- Patient registration and insurance verification
- Electronic health record navigation
- Data management and compliance
- Customer service and support
- Team collaboration and leadership
- Multichannel communication
- Multitasking and organization
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
06.2007 - Current
Assistant Unit Coordinator
Elmhurst Hospital
07.2002 - 06.2007
Patient Registration Representative
Evanston Hospital
04.1991 - 04.2002
Some College (No Degree) - Clinical Psychology
Loyola University of Chicago