Minji Shepherd
Lawrenceville
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Twin Peaks. Proven ability to enhance guest engagement through suggestive selling techniques, contributing to increased revenue. Adept at thriving in high-volume dining environments while maintaining a welcoming atmosphere and fostering relationships with regular customers.
Overview
4
4
years of professional experience
Work History
Server
Twin Peaks
05.2025 - Current
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, ensuring positive dining experiences for all guests.
- Implemented upselling techniques that contributed to increased revenue during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
TacoMac
04.2024 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Trained new servers on restaurant policies, menu items, and efficient service techniques.
Restaurant Hostess
Longhorn Steakhouse
01.2022 - 04.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted in coordinating front-of-house operations during peak hours.
- Communicated effectively with kitchen staff to manage wait times and guest needs.
Discovery Wing
Discovery Wing
08.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- I worked multiple jobs including: cashier, to-go specialist, waitress
Education
High School Diploma -
Collins Hill
Suwanee, GA05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Suggestive selling
- Guest engagement
- Hospitality service expertise
- Customer service
- High volume dining
Languages
Spanish
Professional Working
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Server
Twin Peaks
05.2025 - Current
Server
TacoMac
04.2024 - 05.2025
Restaurant Hostess
Longhorn Steakhouse
01.2022 - 04.2024
Discovery Wing
Discovery Wing
08.2021 - 12.2021
High School Diploma -
Collins Hill
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