Minsoo Choi
Arlington,VA
Summary
Detail-oriented professional with 6.5+ years of experience and a proven knowledge of equipment control, shipping/receiving, and warehouse management. Aiming to leverage my skills to successfully fill the role at your company.
Reliable Shift Leader with 1 year in the Food & Beverage industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Shift Leader
Toastique
Washington DC, District Of Columbia
07.2020 - 10.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored kitchen staff to prepare each for demanding roles.
- Placed orders to restock items before supplies ran out.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Automotive Parts Clerk
Lindsay Lexus Of Alexandria
Alexandria, VA
04.2019 - 06.2020
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Delivered merchandise to business locations for use in collision center repairs or direct sales.
- Adhered to company guidelines for performance and compliance.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Warehouse Manager
STAR FLOOR HARDWOOD FLOORING COMPANY
CHANTILLY, VA
10.2018 - 02.2019
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliancewith safety regulations
- Keep records on the use and/or damage of stock or stock handling equipment
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers
- Dispose of damaged or defective items, or return them to vendors
- Drive trucks in order to pick up incoming stock or to deliver parts to designated locations
- Sell materials, equipment, and other items from stock in retail settings
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based oninformation from incoming requisitions
- Advise retail customers or internal users on the appropriateness of parts, supplies, or materialsrequested
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assemblingthem as necessary
- Recommend disposal of excess, defective, or obsolete stock.
Assistant Manager
K & K HARDWOOD FLOOR
CHANTILLY, VA
04.2015 - 10.2018
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigatediscrepancies or adjust errors
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or otherareas
- Mark stock items using identification tags, stamps, electric marking tools, or other labelingequipment
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliancewith safety regulations
- Determine proper storage methods, identification, and stock location based on turnover,environmental factors, and physical capabilities of facilities
- Keep records on the use and/or damage of stock or stock handling equipment
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Dispose of damaged or defective items, or return them to vendors
- Drive trucks in order to pick up incoming stock or to deliver parts to designated locations
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments,expenditures, and goods used or issued
- Sell materials, equipment, and other items from stock in retail settings
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based oninformation from incoming requisitions
- Advise retail customers or internal users on the appropriateness of parts, supplies, or materialsrequested
- Purchase new or additional stock, or prepare documents that provide for such purchases
- Compile, review, and maintain data from contracts, purchase orders, requisitions, and otherdocuments in order to assess supply needs
- Confer with engineering and purchasing personnel and vendors regarding stock procurement andavailability
- Determine sequence and release of back orders according to stock availability
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assemblingthem as necessary
- Recommend disposal of excess, defective, or obsolete stock.
Customer Service Representative
Mr Floor
Springfield , VA
10.2013 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Stock Clerk
Lotte Mart
Fairfax, VA
09.2012 - 09.2013
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained fitness in order to move merchandise efficiently and safely.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Unloaded daily delivery trucks using equipment such as produce and dried goods to quickly remove and stage products.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Operated RF scanners to track merchandise and verify contents of containers.
Education
High School Diploma -
WEST SPRINGFIELD HIGH SCHOOL
No Degree - Mechanical Engineering
Virginia Commonwealth University
Richmond, VA 09.2008 - 09.2011
Skills
Daily workflows
Safety processes and procedures
Knowledgeable in Computer Skills
Cash Handling
Staff education and training
Literacy skills, English and Korean fluently
Timeline
Shift Leader
Toastique
07.2020 - 10.2021
Automotive Parts Clerk
Lindsay Lexus Of Alexandria
04.2019 - 06.2020
Warehouse Manager
STAR FLOOR HARDWOOD FLOORING COMPANY
10.2018 - 02.2019
Assistant Manager
K & K HARDWOOD FLOOR
04.2015 - 10.2018
Customer Service Representative
Mr Floor
10.2013 - 03.2015
Stock Clerk
Lotte Mart
09.2012 - 09.2013
No Degree - Mechanical Engineering
Virginia Commonwealth University
09.2008 - 09.2011
High School Diploma -
WEST SPRINGFIELD HIGH SCHOOL