MIQUELLE WOMACK
Summary
Administrative professional with a strong foundation in operations, finance, and customer service. Expertise in supporting executive-level functions while enhancing departmental efficiency and fostering community relationships. Committed to delivering quality service and streamlining processes to benefit both internal staff and Annapolis residents.
Overview
11
11
years of professional experience
Work History
Administrative Assistant to Recreation Division Chief & Parks Chief
City of Annapolis
Annapolis, USA
09.2023 - Current
- Provided executive and administrative support to department leadership, enhancing operational efficiency.
- Managed calendars, meetings, correspondence, and departmental communications for seamless coordination.
- Processed invoices, purchase orders, payroll documentation, and budget-related records accurately.
- Maintained financial records and prepared reports using Munis, CivicRec, and Microsoft Office.
- Coordinated hiring and onboarding activities through NeoGov, ensuring compliance with personnel documentation.
- Served as liaison between staff, vendors, instructors, community organizations, and the public.
- Collaborated with city clerk's office to coordinate permits and required documentation for events.
- Identified opportunities to improve office procedures and streamline administrative processes.
Front Desk Associate
City of Annapolis
Annapolis, USA
12.2020 - 10.2023
- Welcomed visitors, answered phones, processed registrations, payments, and refunds, maintained financial records, and delivered exceptional customer service in fast-paced recreation environment.
- Assisted Recreation Office Administrator with daily office operations, journal maintenance, filing, financial documentation, and record keeping, reflecting strong organizational skills and work ethic.
- Supported daily operations by maintaining accurate documentation, assisting with reports, and ensuring adherence to facility procedures.
- I also supported recreation programs, community events, and participant engagement, helping create positive experiences for residents and visitors.
- Gained valuable experience that prepared me for advancement into administrative leadership roles.
- Pip Moyer Recreation Center
Sales Associate
Ulta Beauty
01.2020 - 11.2020
- Delivered excellent customer service and worked efficiently in high-volume retail environment to ensure customer satisfaction.
- Assisted customers in selecting beauty products tailored to their needs.
- Assisted customers with product recommendations, processed transactions, maintained inventory displays, and supported daily store operations to enhance shopping experience.
- Maintained product displays to ensure a visually appealing shopping experience.
- Supported team members during promotional events and product launches.
Sales Associate
Windsor Fashions
09.2017 - 12.2019
- Assisted customers in selecting beauty products and services.
- Educated customers about skincare routines and makeup application techniques.
- Built customer relationships while upholding store standards and contributing to sales goals.
- Assisted customers with purchases, organized inventory, and supported daily store operations to enhance customer experience.
- Maintained product displays and organized inventory on sales floor.
Team Member
Panera Bread
05.2017 - 08.2017
- Delivered customer service while preparing food, processing orders, maintaining cleanliness, and supporting daily operations in a fast-paced environment.
- Prepared and served food items according to safety and quality standards.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Assisted in training new team members on operational procedures and best practices.
Crew Member
Wendy's
10.2016 - 04.2017
- Provided exceptional customer service in a fast-paced environment.
- Assisted customers, prepared food, processed payments, maintained cleanliness, and collaborated with team to ensure smooth operations.
- Prepared and served food according to company standards.
- Operated kitchen equipment and maintained cleanliness and safety.
Team Member
Chuck E. Cheese
09.2015 - 11.2015
- Assisted guests in family entertainment environment, supported birthday parties, maintained game areas, and created fun, welcoming experience for children and families.
- Provided exceptional customer service in a fast-paced café environment.
- Prepared and served food and beverages according to company standards.
- Maintained cleanliness and organization of work areas and dining spaces.
Education
Business Office Management -
Anne Arundel Community College
101 College Pkwy Arnold MD 2101207-2026
High School Diploma -
Annapolis High School
2700 Riva rd Annapolis MD 2140106-2017
Skills
- Administrative Support
- Executive support
- Office Management
- Recruitment Coordination
- NeoGov Recruitment System
- Onboarding management
- Payroll Support
- Financial recordkeeping
- Invoice management
- Budget management
- MUNIS
- CivicRec
- Microsoft Office Suite
- Scheduling management
- Records Management
- Data reporting
- Event coordination
- Vendor Relations
- Community Engagement
- Community Outreach
- Problem Solving
- Team Collaboration
- Project Management
- Organization & Attention to Detail
- Order management
- Organization & Attention to Detail
Professional Development
- NeoGov Experience
- MUNIS Experience
- CivicRec System Training
- NRPA Benefits & Language Equity Training
- Team Building & Workplace Collaboration Training
Leadership & Community Involvement
I provide year-round administrative and organizational support for the Annapolis Allstars youth sports orginization, serving hundreds of athletes and their families. I coordinate communication between coaches, parents, and league officials while helping ensure the organization operates efficiently throughout the season.
My responsibilities include:
- Managing parent communication and distributing important updates regarding practices, games, weigh-ins, registrations, and league requirements.
- Assisting with player registration, document collection, and eligibility verification.
- Coordinating Picture Day, Homecoming, banquets, fundraisers, and special events.
- Helping organize team logistics, volunteer assignments, and game-day operations.
- Creating flyers, promotional materials, registration announcements, and social media content.
- Assisting with concession operations, fundraising initiatives, and sponsorship efforts.
- Supporting yearbook planning and coordinating with photographers and vendors.
- Collaborating with coaches and board members to improve organization, communication, and the overall family experience.
- Helping develop new ideas and operational improvements to support the continued growth of the organization.
Timeline
Administrative Assistant to Recreation Division Chief & Parks Chief
City of Annapolis
09.2023 - Current
Front Desk Associate
City of Annapolis
12.2020 - 10.2023
Sales Associate
Ulta Beauty
01.2020 - 11.2020
Sales Associate
Windsor Fashions
09.2017 - 12.2019
Team Member
Panera Bread
05.2017 - 08.2017
Crew Member
Wendy's
10.2016 - 04.2017
Team Member
Chuck E. Cheese
09.2015 - 11.2015
Business Office Management -
Anne Arundel Community College
High School Diploma -
Annapolis High School