Mira Caldwell
Greensboro,NC
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
7
7
years of professional experience
Work History
Hostess
Carolinas Diner
High Point, NC
04.2017 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Informed servers of newly seated parties for speedy service.
Shipping and Receiving Associate
Target
High Point, NC
04.2020 - 02.2021
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Certified Nursing Assistant
Brookdale Assisted Living
High Point, NC
08.2018 - 12.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
High School Diploma -
05.2018
- Honor Roll Senior Year
- Professional Development: Early Childhood Education
- Professional Development: Nursing Fundamentals
- 3.67 GPA
- Extracurricular Activities: Volleyball
- OSHA Member
Some College (No Degree) - Criminal Justice
Skills
- Warm and Welcoming
- Front- and Back-Of-House Coordination
- Team Player
- Guest Experience Management
- Menu Memorization
- Guest Greeting and Seating
- Wait List Management
- Table Bussing
- Active Listening and Communication
- To-Go Order Preparation
- Packing and Scanning
- Effective Communication
- Observation Documentation
- Emotional and Social Support
- Patient-Focused Care
Timeline
Shipping and Receiving Associate - Target
04.2020 - 02.2021
Certified Nursing Assistant - Brookdale Assisted Living
08.2018 - 12.2019
Hostess - Carolinas Diner
04.2017 - 09.2021
T Wingate Andrews High School - High School Diploma,
Guilford Technical Community College - Some College (No Degree), Criminal Justice