Mira Santiago
Charlotte,NC
Summary
Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments. Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.
Overview
7
7
years of professional experience
Work History
Logistics Manager
Old Time Pottery
Charlotte , NC
01.2022 - 09.2024
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Implemented and planned warehouse safety and security programs and activities.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Drafted shipment reports to inform management and clients.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
Customer Account Specialist
Wells Fargo Advantage Funds
Charlotte , NC
03.2018 - 06.2022
- Conducted regular reviews of existing accounts to ensure accuracy of details.
- Monitored overdue accounts using automated information systems.
- Identified opportunities for process enhancements that would improve customer experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored account performance, identifying issues and implementing corrective actions as needed.
Pharmacy Technician
Polaris Pharmacy Services
Charlotte , NC
06.2017 - 11.2021
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Mixed pharmaceutical preparations according to written prescriptions.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Provided customer service to patients by answering questions about medications and health-related topics.
Education
Pharmacy Technician Certificate Level D -
Garnett Career College
Charleston Wv 08-2017
High School Diploma -
Crossroads Charter High
Monroe, NC01-2011
Skills
- Transportation management systems
- Purchasing management
- Freight cost estimation
- Inventory control
- Budget planning
- Shipping and receiving operations
- Supplies inventory
- Logistics analysis
- Freight forwarding
- Product management
Timeline
Logistics Manager
Old Time Pottery
01.2022 - 09.2024
Customer Account Specialist
Wells Fargo Advantage Funds
03.2018 - 06.2022
Pharmacy Technician
Polaris Pharmacy Services
06.2017 - 11.2021
Pharmacy Technician Certificate Level D -
Garnett Career College
High School Diploma -
Crossroads Charter High
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