Miracle Johnson
Rockford,IL
Summary
Dedicated team associate with strong skills in customer service, visual merchandising, and point-of-sale operations. Proven ability to enhance shopping experiences and contribute to team success.
Overview
6
6
years of professional experience
Work History
Team Associate
TJX Companies
Machesney Park, Illinois
12.2025 - Current
- Engaged customers to provide assistance with inquiries and product selections in retail environment.
- Executed visual merchandising standards to effectively showcase products.
- Collaborated with team members for efficient merchandise restocking.
- Maintained store cleanliness and organization to enhance shopping experience.
- Operated point-of-sale systems for accurate transaction processing.
- Participated in training new associates on policies and procedures.
- Gathered customer feedback to identify areas for service improvement.
- Contributed ideas during brainstorming sessions to enhance operational efficiency.
Team Member
Best Buy
Rockford, Illinois
08.2022 - 02.2023
- Assisted customers with product selection and provided tailored recommendations.
- Maintained inventory levels and organized merchandise on sales floor.
- Operated point-of-sale systems to process customer transactions efficiently.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Trained new team members on store policies and procedures for consistency.
- Participated in store promotions and organized product displays to attract customers.
- Ensured a clean, safe shopping environment for all customers.
- Performed opening and closing duties, including setting up displays and restocking items.
Crew Member
Taco Bell
Winnebago, Illinois
05.2021 - 12.2021
- Provided exceptional customer service in a fast-paced environment.
- Prepared food items adhering to safety and quality standards.
- Operated kitchen equipment to facilitate efficient food preparation.
- Maintained cleanliness of work areas and dining spaces consistently.
- Accurately handled cash transactions during customer interactions.
- Assisted with restocking supplies to fulfill customer needs.
- Monitored inventory of materials and tools to ensure availability.
Crew Member
McDonald's
Winnebago, Illinois
06.2020 - 05.2021
- Executed cashier duties, including order taking, payment collection, and change distribution.
- Organized and restocked supplies to enhance operational efficiency.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Delivered friendly customer service during peak hours to optimize customer experience.
- Operated kitchen equipment for food preparation to support menu offerings.
- Maintained cleanliness and organization of dining area to ensure pleasant environment.
- Assisted management with inventory counts of food products and beverage supplies.
- Processed cash and credit card payments promptly, ensuring accurate receipt distribution.
Education
GED -
Rock Valley College
Rockford, ILSkills
- Customer service
- Team collaboration
- Visual merchandising
- Inventory management
- Point-of-sale operations
- Employee training
- Team building
- Attention to detail
- Heavy lifting
References
References available upon request.
Timeline
Team Associate
TJX Companies
12.2025 - Current
Team Member
Best Buy
08.2022 - 02.2023
Crew Member
Taco Bell
05.2021 - 12.2021
Crew Member
McDonald's
06.2020 - 05.2021
GED -
Rock Valley College