Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miracle Peacock

Huntsville,AL

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Deli Clerk

The Fresh Market
10.2023 - Current
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Barista

Target
11.2022 - 11.2023
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees in groups and in one-on-one scenarios.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Handled cash and processed payments accurately to avoid errors.

Team Lead

Piper And Leaf
08.2021 - 08.2022
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty items such as retail and pastry
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained coffee quality by adhering to guidelines, product specifications, and quality procedures.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Charlie Foster's
04.2021 - 07.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Promoted additional items with beverages, increasing store sales.

Cashier and Barista

The Camp
08.2020 - 04.2021
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed troubleshooting, preventive maintenance and sanitation procedures.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High School Diploma -

Christian Education Academy
Online
05.2021

Skills

  • Product Rotation
  • Product Recommendations
  • Food Running
  • Cooking
  • Cash Handling
  • Beverage Preparation
  • Cleanliness and sanitation
  • Flexible Schedule

Timeline

Deli Clerk

The Fresh Market
10.2023 - Current

Barista

Target
11.2022 - 11.2023

Team Lead

Piper And Leaf
08.2021 - 08.2022

Barista

Charlie Foster's
04.2021 - 07.2021

Cashier and Barista

The Camp
08.2020 - 04.2021

High School Diploma -

Christian Education Academy

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Miracle Peacock