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Miracle Scott-Hoppins
Mobile,AL
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Summary
Customer support and claims professional experienced in healthcare, insurance, and communications services. Delivered timely solutions while managing high-volume workloads and sensitive information in fast-paced environments. Built positive customer relationships through attention to detail and adaptability, ensuring regulatory compliance.
Work History
Health Information Specialist
Datavant
12.2023 - 08.2025
- Processed patient health information requests ensuring HIPAA compliance and confidentiality.
- Performed high-volume data entry and records review tasks with a focus on accuracy and timely completion.
- Assisted customers with professionalism and empathy, while adhering to procedures for information release.
- Documented customer inquiries, concerns, and resolutions to clearly support service quality and workflow efficiency.
- Trained staff on data management protocols and system usage effectively.
Claim Handler
Sedgwick
08.2021 - 11.2023
- Communicated claim status, outcomes, and next steps to clients with empathy and clarity, thereby enhancing client understanding and satisfaction.
- Evaluated claim validity based on policy guidelines and documentation.
- Maintained detailed records of all claims activities and correspondence.
- Negotiated settlements with claimants on behalf of the company.
Customer Service Representative
TruBridge
Mobile, USA
07.2017 - 09.2020
- Navigated multiple systems while maintaining accurate documentation in a fast-paced service environment.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information to ensure accuracy of data entry.
- Coordinated with billing, coding, and clinical documentation improvement specialists to enhance workflow.
Customer Service Representative
Alorica
Saraland, USA
10.2013 - 05.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
C.F. Vigor High School
Prichard , AL 08.2000 - 05.2004
Skills
- Electronic Medical Records (EMR)
- Records processing
- Data accuracy
- Claim processing
- Problem-solving
- Time management
- Task prioritization
- Active listening
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- problem solving
- HIPAA compliance
Timeline
Health Information Specialist
Datavant
12.2023 - 08.2025
Claim Handler
Sedgwick
08.2021 - 11.2023
Customer Service Representative
TruBridge
07.2017 - 09.2020
Customer Service Representative
Alorica
10.2013 - 05.2017
High School Diploma -
C.F. Vigor High School
08.2000 - 05.2004