Miracle Turner
Stone Mountain
Summary
Dynamic optician with extensive experience at National Vision/America's Best, excelling in customer service and eyewear selection. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in prescription verification and HIPAA compliance, ensuring quality care and operational efficiency.
Overview
6
6
years of professional experience
Work History
Optician
National Vision/America's Best
Lithonia
08.2025 - Current
- Provide outstanding customer service and guide patients in selecting eyewear that fits their needs and prescription.
- Schedule and confirm appointments while maintaining accurate patient information in internal systems.
- Dispense, sort, and collect patient data while ensuring HIPAA compliance.
- Support office flow by coordinating with doctors and administrative staff to improve patient satisfaction.
- Educated clients on proper eyewear care and usage for best results.
- Performed repairs and adjustments on eyewear to ensure a proper fit.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
Shift Lead
Laaron Enterprise/Subway
06.2020 - 07.2025
- Oversaw store operations including opening/closing, cash handling, and daily inventory control.
- Trained new employees on customer service standards, health safety, and company procedures.
- Generated weekly labor schedules and maintained accurate records for reporting and audits.
- Ensured compliance with sanitation and safety standards to meet corporate and local regulations.
Job Shadowed a Radiologist
Campbell Clinic
10.2021 - 10.2021
- Observed patient care, radiology processes, and clinical workflows.
- Gained foundational knowledge of patient safety, positioning, and administrative coordination.
- Maintained patient records in accordance with HIPPA regulations.
Education
Associate of Science - General Studies
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
Memphis, TN01.2024
High School Diploma -
FAYETTE-WARE COMPREHENSIVE HIGH SCHOOL
Somerville, TN05-2022
Skills
- Customer service
- Frame selection
- Prescription verification
- Eyewear adjustments
- HIPAA compliance
- Inventory management
- Cash handling
- Quality control
- Effective communication
- Attention to detail
- Insurance billing
- Computer skills
- Task prioritization
- Multitasking Abilities
Affiliations
Volunteer, New Direction Christian Church-Memphis, Tn, 2018-2024
Timeline
Optician
National Vision/America's Best
08.2025 - Current
Job Shadowed a Radiologist
Campbell Clinic
10.2021 - 10.2021
Shift Lead
Laaron Enterprise/Subway
06.2020 - 07.2025
Associate of Science - General Studies
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
High School Diploma -
FAYETTE-WARE COMPREHENSIVE HIGH SCHOOL