MIRANDA BROWN-HOGANS
Seascape Resort
Atlanta,GA
3
years of professional experience
Associate with a strong focus on customer satisfaction and team collaboration, having honed exceptional communication and leadership skills in the hospitality and retail sectors. Demonstrated ability to enhance guest experiences and streamline operations, contributing to increased efficiency and repeat business. Eager to leverage these skills in a dynamic environment, fostering positive relationships and promoting brand loyalty.
Work History
FRONT DESK AGENT
1 Year 2 Months- Provided exceptional guest service, fostering a welcoming environment that enhanced visitor satisfaction and loyalty.
- Streamlined check-in processes, reducing wait times and improving overall guest experience during peak hours.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, contributing to positive guest feedback.
- Maintained accurate records of guest interactions and transactions, ensuring compliance with resort policies and enhancing operational efficiency.
- Assisting the reservations manager with taking reservations.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
RETAIL SALES ASSOCIATE
2 Years 3 Months- Assisted customers in selecting products, leading to increased sales and improved customer satisfaction through personalized service.
- Collaborated with team members to maintain store presentation standards, resulting in a more inviting shopping environment and higher foot traffic.
- Managed inventory levels through regular audits, ensuring product availability and minimizing stock discrepancies.
- Employed strong communication skills to foster positive relationships with customers and promote brand loyalty.
- Helps achieve team sales goals while ensuring a positive shopping experience.
SERVER
2 Years- Provided exceptional customer service, enhancing guest satisfaction and resulting in positive feedback and repeat business.
- Trained new team members on service protocols, fostering a cohesive work environment and enhancing team performance.
- Coordinated with kitchen and front-of-house staff to ensure smooth operations, resulting in increased efficiency and improved customer satisfaction.
- Passionate about delivering memorable dining experiences, contributing to a positive atmosphere and encouraging repeat visits.
Education
Bachelor of Science - Health Science
- 151 Volunteer Hours Completed.
- Golden Key International Honor Society.
- Phi Sigma Theta National Honor Society.
- The National Society of Collegiate Scholars.
- Dean's List Honoree, 3 semesters.
- Honor Roll Honoree, 2 semesters.
- Graduated as Magna Cum Laude.
- Graduated with a Bachelor of Science in Health Science.
No Degree - Health Sciences
- Awarded Take Stock in Children Scholarship.
- Awarded Bright Futures Scholarship.
- Honor Roll Honoree, 4 semesters.
- Dean's List Honoree, 1 semester.
- Transferred from this institution with a GPA of 3.04.
- GPA: 3.04
HIGH SCHOOL DIPLOMA
- Student Athlete who played 3 varsity sports.
- All AP classes.
- Graduated high school as Magna Cum Laude.
Skills
Guest service
Front desk operations
Reservations support
Complaint resolution
Check-in procedures
Written and verbal communication
Active listening
Attention to detail
Teamwork and collaboration
Time management
Timeline
FRONT DESK AGENT
Seascape Resort
06.2025 - 08.2026Read More
RETAIL SALES ASSOCIATE
Nike
05.2024 - 08.2026Read More
SERVER
Olive Garden
01.2024 - 01.2026Read More
Crestview Senior High School
HIGH SCHOOL DIPLOMA
Read More
Florida Agricultural And Mechanical University
Bachelor of Science from Health Science
Read More
The University of West Florida
No Degree from Health Sciences
Read More