Miranda Casto

• Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, and staffing.
• Hire, train, coach, and manage hotel employees
• Ensure hotel brand standards are consistently met
• Monitor guest satisfaction and resolve escalated guest complaints.
• Conduct property and guestroom inspections
• Manage labor costs, supplies, budgets, and profitability.
• Review financial and operational reports, including revenue and P&L performance.
• Drive occupancy and revenue through sales and local market opportunities.
• Provide performance updates to ownership and corporate leadership.

• Greeted and welcomed guests, providing exceptional customer service during check-in and check-out processes.
• Handled guest inquiries and resolved issues efficiently to ensure satisfaction and repeat business.
• Managed reservations using property management systems, ensuring accuracy and timely updates.
• Assisted with billing inquiries, processing payments accurately and efficiently for all transactions.
• Maintained cleanliness and organization of the front desk area, contributing to a professional environment.
• Provided information about local attractions, services, and amenities to enhance guest engagement.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

• Processing background screening record requests, to include; entering requests into database, notarizing and preparing forms for processing, authorizing check payments and disbursing results to clients.
• Entering criminal record request results into online client portals.
• Provided administrative support to various departments, contributing to overall company efficiency.
• Handled sensitive information with discretion, maintaining confidentiality when dealing with personnel issues or client data.
• Communicated effectively with clients, providing prompt assistance and addressing inquiries professionally.
• Collaborated with colleagues on projects to ensure successful completion and timely delivery.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
• Enhanced guest satisfaction by providing timely and courteous front desk service.

• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Kept accounts in balance and ran daily reports to verify totals.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
• Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
• Coordinated with sales department to identify potential leads from incoming inquiries.
• Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
• Implemented policies and procedures to maintain compliance with brand standards and local regulations.

• Processed payroll transactions accurately, ensuring compliance with federal and state regulations.
• Collaborated with HR department to resolve employee inquiries regarding pay discrepancies and benefits.
• Maintained records in payroll system for efficient data management.
• Process new-hire employee documentation, including I-9 verifications.
• Served as knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.
• Supported recruiters with applicant processing and documentation.
• Answered and routed multi-line phone calls to recruiters and staff
• Scheduled interviews and coordinated candidate appointments.
• Supported recruiters with general administrative and clerical tasks.