Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Miranda Chanthala

Holland,MI

Summary

Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff. Compassionate Patient Access Representative in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Corewell Health
Zeeland, MI
07.2021 - Current
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Scanned documents into electronic health record system as needed.
  • Scheduled patient appointments and procedures.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Performed administrative duties such as filing, faxing, photocopying.

Unit Clerk/Office Intern

Resthaven Living Center
Holland, MI
08.2021 - 10.2023
  • Maintained confidentiality of patient records in accordance with HIPAA regulations.
  • Assisted in maintaining inventory levels of medical supplies in assigned areas.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Assisted with insurance verification and authorization processes to ensure coverage.

Call Center Customer Service Representative

Blue Cross Blue Shield of MI Medicare Advantage
Holland, MI
05.2013 - 07.2014
  • Utilized problem-solving techniques when resolving challenging customer issues.
  • Provided customers with product and service information.
  • Maintained accurate records of customer interactions and transactions.
  • Demonstrated excellent listening skills while interacting with customers.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Used available resources to provide efficient and accurate solutions for customer service requests.

Education

Associate of Applied Science - Health Information Technology

DeVry University
Chicago, IL
10-2023

Skills

  • Insurance verification
  • Patient scheduling
  • Data entry
  • Record management
  • Problem solving
  • Payment collection
  • HIPAA compliance
  • Front desk supervision
  • Patient check-in
  • Document filing
  • Financial needs determination
  • Attention to detail
  • Confidentiality compliance

Languages

Lao
Professional
Thai
Limited

References

References available upon request.

Timeline

Unit Clerk/Office Intern

Resthaven Living Center
08.2021 - 10.2023

Patient Service Representative

Corewell Health
07.2021 - Current

Call Center Customer Service Representative

Blue Cross Blue Shield of MI Medicare Advantage
05.2013 - 07.2014

Associate of Applied Science - Health Information Technology

DeVry University

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