Miranda Gagnon
Mechanicsville,VA
Summary
Detail-oriented professional with experience in pharmacy operations and customer service. Known for optimizing workflows and ensuring quality assurance in medication dispensing while promoting patient confidentiality through adherence to HIPAA regulations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Mechanicsville, VA
05.2025 - Current
- Managed medication dispensing and inventory control to ensure accurate prescription fulfillment.
- Assisted pharmacists in patient consultations, providing essential drug information and guidance.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency within pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Cashier
Publix
Mechanicsville, VA
04.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer through diligent reconciliation practices.
- Trained new cashiers on operational procedures and customer service protocols.
- Collaborated with team members to enhance store presentation and organization.
- Implemented strategies to improve checkout speed and customer satisfaction.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Demonstrated resilience and composure in high-pressure scenarios, effectively navigating busy periods and complex interactions to uphold service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Tutor
Self-employed
Mechanicsville, VA
10.2024 - 05.2026
- Developed customized lesson plans to meet diverse student needs and learning styles.
- Fostered an engaging learning environment to enhance student motivation and participation.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Utilized various educational tools and technologies to enhance instructional delivery and engagement.
- Implemented innovative teaching methods to improve student comprehension and retention of material.
- Established strong relationships with students and parents to promote a collaborative educational experience.
Gymnastics Coach
Aerial East Gymnastics
Mechanicsville, VA
04.2022 - 01.2024
- Developed tailored training programs for diverse skill levels, enhancing participant engagement and performance.
- Led weekly practice sessions, fostering teamwork and improving athletes' technical skills.
- Implemented safety protocols to ensure a secure training environment for all gymnasts.
- Mentored junior coaches, providing guidance on effective coaching techniques and athlete development.
- Evaluated athlete progress through regular assessments, adjusting training plans as necessary for optimal growth.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Education
High School Diploma -
Hanover High School
Mechanicsville, VASkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Supply restocking
- Pharmacology
- FDA and HIPAA compliance
- Quality assurance and control
- Customer service
- Data entry
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
05.2025 - Current
Tutor
Self-employed
10.2024 - 05.2026
Customer Service Cashier
Publix
04.2022 - Current
Gymnastics Coach
Aerial East Gymnastics
04.2022 - 01.2024
High School Diploma -
Hanover High School