Miranda Hamilton
Aledo,Texas
Summary
Results-driven national account director skilled in enhancing client satisfaction and driving revenue growth across a $40 million portfolio. Adept at identifying expansion opportunities and implementing innovative solutions that strengthen customer engagement and optimize service delivery.
Overview
17
17
years of professional experience
Work History
National Account Director
STAFFMARK GROUP
05.2021 - Current
- Oversaw a national portfolio valued at over $40 million.
- Develop and execute tailored account strategies designed to improve client satisfaction, strengthen engagement, and support long-term retention.
- Identified opportunities to expand relationships, deepen account penetration, and support revenue growth through consultative account planning.
- Served as trusted client partner, assessing customer needs, gathering feedback, identifying risks, and recommending tailored solutions.
- Led proactive client communication, monitoring satisfaction, addressing emerging concerns, and reinforcing service value.
- Collaborate with cross-functional teams to design and implement innovative solutions aligned with customer priorities and operational requirements.
- Resolve complex sales, service, and account issues efficiently, coordinating internal resources to protect the client experience and maintain business continuity.
- Leverage customer, marketplace, and industry trends to shape account strategies, improve service approaches, and anticipate evolving client needs.
- Partner with internal stakeholders to ensure consistent execution, alignment on account priorities, and timely delivery of customer commitments.
- maintaining strategic relationships and supporting revenue growth across key accounts.
VMS Operations Manager
STAFFMARK GROUP
12.2019 - 05.2021
- Partnered with MSP clients to understand business needs, strengthen relationships, and address operational challenges.
- Supported customer onboarding and implementation for organizations using or transitioning to Managed Service Provider (MSP) and Vendor Management System (VMS) solutions.
- Provided training, operational guidance, and field support across more than
- 10 VMS platforms
- promoting consistent adoption and effective service delivery.
- Drove process improvements across multiple departments, increasing operational efficiency and strengthening coordination among teams.
- Developed and organized VMS procedures into service protocols to support contractual compliance and consistent execution.
- Created weekly VMS/MSP reports for clients, enhancing account visibility, facilitating decision-making, and streamlining communication with field teams.
- Supported order fulfillment, field operations, troubleshooting, and issue resolution across MSP, VMS, and internal stakeholder groups.
- Ensured customer requirements translated into effective processes and reporting structures, supporting seamless service delivery.
Recruiter / Account Executive
ADVANTAGE RESOURCING
Abilene, USA
10.2016 - 12.2019
- Cultivated client relationships and provided consultative customer service during recruiting, hiring, and placement processes to enhance client satisfaction.
- Partnered with clients to understand workforce needs, establish hiring objectives, coordinate interviews, and support successful placements.
- Ensured effective communication and responsiveness with clients and candidates through regular follow-ups, facilitating smooth progress in the hiring cycle.
- Screened applicants against client requirements, qualifications, and background standards to support quality hiring outcomes.
- Built qualified candidate pipelines through targeted advertising, applicant evaluation, initial interviews, prescreening, recruiting events, and job fairs.
- Oversaw management of field contract, temporary, and direct-hire positions while accurately maintaining records in applicant tracking and candidate-management systems to support recruitment efficiency.
Marketing Director
SPINE ABILENE’S WORKABLE PROGRAM
Abilene, USA
01.2015 - 10.2016
- Developed and implemented integrated marketing and communications plans across print and social media channels.
- Aligned marketing campaigns and collateral with brand standards and target-consumer needs.
- Facilitated growth and development of new business program in fast-paced operating environment.
- Executed monthly billing activities with accuracy and adherence to time-sensitive deadlines.
Sales Representative
VARSITY SPIRIT
Abilene, USA
01.2010 - 01.2015
- Coordinated sales efforts across 22 counties in West Texas.
- Increased territory coverage by identifying new market opportunities. and negotiated successful contracts by identifying and pursuing new client opportunities.
- Conducted regular client communication to assess satisfaction, resolve complaints, understand changing needs, and promote relevant offerings.
- Adapted sales strategies to individual client requirements and recommended products based on customer priorities.
- Managed customer orders from submission through tracking, coordinating inventory and delivery requirements to meet customer expectations.
- Evaluated inventory and delivery needs and adjusted fulfillment strategies to support service quality and customer demand.
- maintaining relationships with current customers while developing new business.
- Enhanced brand awareness through targeted promotional campaigns and outreach initiatives focused on customer needs.
- 22 counties in West Texas
Education
Bachelor of Behavioral Science - Sports, Fitness, and Leisure, Business Management
Hardin-Simmons University
Abilene, Texas01-2008
Skills
- Strategic account management
- Client success strategy
- Retention strategies
- Revenue growth
- Executive engagement
- Relationship management
- Customer satisfaction and advocacy
- MSP/VMS operations
- Onboarding processes
- Client reporting
- Data-driven decisions
- Process improvement
- Issue resolution
- Service excellence
- Cross-functional leadership
- Team training and enablement
- Contract management
Certifications And Professional Affiliations
- Certified Staffing Professional — American Staffing Association
- Military Alliance — Staffmark Group BRG
- 2025-2026 Previous Chair, Military Family Support Committee — Military Alliance, Staffmark Group BRG
- RGF Connect Developing Female Leaders Mentoring Program — Mentor & Mentee
Accomplishments
- Pinnacle Award Recipient - Staffmark Group 2022
Timeline
National Account Director
STAFFMARK GROUP
05.2021 - Current
VMS Operations Manager
STAFFMARK GROUP
12.2019 - 05.2021
Recruiter / Account Executive
ADVANTAGE RESOURCING
10.2016 - 12.2019
Marketing Director
SPINE ABILENE’S WORKABLE PROGRAM
01.2015 - 10.2016
Sales Representative
VARSITY SPIRIT
01.2010 - 01.2015
Bachelor of Behavioral Science - Sports, Fitness, and Leisure, Business Management
Hardin-Simmons University