Summary
Overview
Work History
Education
Skills
References
Timeline
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MIRANDA JIMENEZ

San Antonio,TX

Summary

Dynamic retail professional with expertise in customer service and data analysis at BootBarn. Successfully managed store operations, driving sales performance and enhancing team capabilities through effective staff training. Recognized for achieving sales quotas while fostering a collaborative environment that prioritizes customer satisfaction and operational excellence.

Overview

4
4
years of professional experience

Work History

Retail Keyholder

BootBarn
San Antonio, TX
09.2024 - 04.2025
  • Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Generated weekly and monthly reports related to sales performance analysis for management review.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Sales Associate

BootBarn
San Antonio, TX
10.2022 - 09.2024
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.

Tutor

Northside ISD
San Antonio, TX
10.2021 - 05.2022
  • Collaborated with teachers to align tutoring with classroom goals.
  • Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
  • Guided students, teaching methods for working assignments and determining correct solutions.
  • Assisted students of varying skill levels with understanding and excelling in studies.

Education

Associate of Arts - Criminal Justice

Northwest Vista College
San Antonio, TX
10-2024

Skills

  • Customer service
  • Data analysis
  • Store operations
  • Staff training and development
  • Sales quotas
  • Critical thinking

References

  • Assistant Boot Barn Manager - Chelsea Gomez (210)833-1936

Timeline

Retail Keyholder

BootBarn
09.2024 - 04.2025

Sales Associate

BootBarn
10.2022 - 09.2024

Tutor

Northside ISD
10.2021 - 05.2022

Associate of Arts - Criminal Justice

Northwest Vista College

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