Miranda Milenoff
Clearfield,USA
Summary
Directed team operations for nearly six years, fostering a culture of leadership and excellence. ,Led hiring, training, and scheduling processes to optimize staffing efficiency. ,Oversaw a workforce of 50 employees, achieving multiple store records through effective management. ,Mentored and advanced numerous staff members into management positions, enhancing team leadership. ,Expertly managed front-line service and back-end operations to meet all performance targets. ,Cultivated bedside manner and patient care expertise, ensuring compliance with federal regulations and HIPAA. ,Implemented strategic problem-solving skills to address financial and wellness issues for members. ,Authorized to work in the U.S. for any employer.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
America First Credit Union
Ogden, UT
01.2024 - Current
- Assisted members in addressing and resolving financial needs.
- Assisted members with product recommendations to enhance satisfaction. Provided customer service support for inquiries and issues.
- Ensured compliance with federal regulations to uphold organizational standards.
- Facilitated achievement of key objectives. Supported teams in meeting project goals. Assisted in reaching targeted outcomes.
- Pursued ongoing professional development to enhance job performance.
Account Manager, Inside Sales
MarketStar
Ogden, UT
09.2022 - 06.2023
- Responsibilities Food preparation. Handled cash. Heavy lifting. Use of industrial kitchen equipment. Served food. Counted down tills. Cleaned kitchen and equipment
- Accomplishments Interned with the director of the nutrition department. Helped recreate entire menu for weber school district. Helped teach the other employees how to execute the new recipes/systems.
- Skills Used Basic measuring skills. Teamwork. Industrial kitchen equipment handling. Read recipes. Time management. Basic computer skills. PowerPoint. Presentation skills. Marketing/advertising. Multi tasking. Problem solving skills. Customer service Microsoft Teams.
Chiropractic Assistant
LiveWell Chiropractic
West Haven, UT
12.2021 - 07.2022
- Lead Chiropractic Assistant- I was in charge of keeping Doctors on track with time, patient care, scheduling, running exams, taking x-rays, took inventory and ordered DME's+Supplements (was liaison with vendors), and helped with overall flow of the office. I was in charge of writing up procedures and coming up with new ones. I was in charge of excel sheets, graphs tracking numbers, and completely revamped their inventory program+wrote all procedures regarding inventory and purchase orders. Helped with working interviews, orientations and training. I also helped work the front desk, take payments, and make appointments. I also had to know all the medical codes they used and when to use them.
Operations Manager
Cafe Zupas
Riverdale, UT
07.2014 - 02.2020
- Responsibilities Open/ close store as Manager. Food preparation. Manage dinner and/or lunch shifts. Train new employees. Prep sheets. Customer service. Handed cash. Counted down tills. Took any corrective action needed to insure restaurant was running effectively. Worked as a team with other managers and employees.
- Accomplishments Helped reach goals, and hit number weekly.. Trained numerous employees, including some who moved on to higher positions. Was offered a promotion as hospitality manger, but turned it down.
- Skills Used Handled cash. Leadership. Multi tasking. Food preparation. Heavy lifting. Teamwork. Effective training skills. Communication skills. Customer service. Managerial duties. Stress management. Problem solving skills. Quick thinking.
Food Technician
Weber School district
Roy, UT
06.2013 - 09.2014
- Responsibilities Food preparation. Handled cash. Heavy lifting. Use of industrial kitchen equipment. Served food. Counted down tills. Cleaned kitchen and equipment
- Accomplishments Interned with the director of the nutrition department. Helped recreate entire menu for weber school district. Helped teach the other employees how to execute the new recipes/systems.
- Skills Used Basic measuring skills. Teamwork. Industrial kitchen equipment handling. Read recipes. Time management. Basic computer skills. PowerPoint. Presentation skills. Marketing/advertising. Multi tasking. Problem solving skills. Customer service
Education
High school diploma - undefined
High school Division
Skills
Managed inventory effectively to maintain optimal stock levels
Assisted in supervising shifts to ensure smooth operations
Operated basic computer applications, including Aloha, to support daily tasks
Prepared food items according to established standards
Handled kitchen equipment proficiently to facilitate operations
Applied basic knowledge of insurance terminology to assist with inquiries
Gained managerial experience overseeing team performance
Assisted members in addressing financial concerns
Proficient in various software applications including FDR, Microsoft Teams, and Excel
Enhanced patient rehabilitation experiences at chiropractic clinic by implementing multiple therapy techniques including EMS and acupuncture
Conducted thorough range of motion evaluations and assisted in patient adjustments ,
Optimized inventory management and advised patients on appropriate supplements and rehab equipment ,
Executed efficient appointment scheduling and initiated follow-up outreach for patient aftercare
Certification
Food Handler Certification
Additional Information
I am in school online for Master and Advanced Makeup Artistry, as well as SFX Artistry. I also deliver for Doordash currently.
Timeline
Customer Service Representative
America First Credit Union
01.2024 - Current
Account Manager, Inside Sales
MarketStar
09.2022 - 06.2023
Chiropractic Assistant
LiveWell Chiropractic
12.2021 - 07.2022
Operations Manager
Cafe Zupas
07.2014 - 02.2020
Food Technician
Weber School district
06.2013 - 09.2014
High school diploma - undefined
High school Division