Accomplished Customer Service Manager with a proven track record with prior employers. Over 20yrs of elevated customer satisfaction through continuous improvement and exceptional leadership.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Madrag
Buford, GA
12.2023 - Current
Responded promptly to customer service inquiries, building strong customer relationships.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Front End Manager
Burlington
Decatur, GA
11.2020 - 10.2023
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly.
Oversaw cashier operations, bookkeeping, and security.
CustomerService Manager
Marshall's
Decatur, GA
07.2018 - 09.2020
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assistant Store Manager
Citi Trends
Union City, GA
04.2017 - 07.2018
Processed payments for credit and debit cards and returned proper change for cash transactions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.