Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Moultrie

Atlanta,GA

Summary

Accomplished Customer Service Manager with a proven track record with prior employers. Over 20yrs of elevated customer satisfaction through continuous improvement and exceptional leadership.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Madrag
Buford, GA
12.2023 - Current
  • Responded promptly to customer service inquiries, building strong customer relationships.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Front End Manager

Burlington
Decatur, GA
11.2020 - 10.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly.
  • Oversaw cashier operations, bookkeeping, and security.

CustomerService Manager

Marshall's
Decatur, GA
07.2018 - 09.2020
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Assistant Store Manager

Citi Trends
Union City, GA
04.2017 - 07.2018
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

Business Administration And Management

Georgia Piedmont College
Clarkston, GA

Skills

  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Problem-solving
  • Store organization
  • Time management

Timeline

Assistant Store Manager

Madrag
12.2023 - Current

Front End Manager

Burlington
11.2020 - 10.2023

CustomerService Manager

Marshall's
07.2018 - 09.2020

Assistant Store Manager

Citi Trends
04.2017 - 07.2018

Business Administration And Management

Georgia Piedmont College