Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Phillips

Kansas City,MO

Summary

Dedicated Customer Service to maintain satisfaction, build rapport and contribute to company success.

Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.

Overview

10
10
years of professional experience

Work History

Patient Care Technician

North Kansas City Hospital
07.2019 - Current
  • Monitored vital signs and documented changes in patient condition to ensure quality care.
  • Assisted nursing staff with patient mobility, enhancing comfort and safety during activities.
  • Maintained cleanliness and organization of patient care areas to promote a hygienic environment.
  • Educated patients on post-operative care instructions, improving compliance and recovery outcomes.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Contributed to team meetings, offering insights on patient care improvements based on direct observations.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Maintained accurate and timely documentation in electronic health records.

Waitress

Smokehouse BBQ
12.2018 - 12.2022
  • Provided exceptional customer service to enhance dining experience.
  • Managed multiple tables efficiently in high-pressure environments.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Trained new team members on menu offerings and service standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Ambassador/Birthday Party Coordinator

Power Play
11.2015 - 07.2019
  • Providing customer service to clients while managing rides and safety.
  • Front desk duties to include introductions, instructions and cash handling of purchases and refunds. Answering phones.
  • Event planning for corporate events and children’s parties to include scheduling and organizing from start to finish.
  • Closing of tills at end of shifts.
  • Enhanced client satisfaction by executing memorable and well-organized events.
  • Developed customized proposals for each client, addressing their specific needs and preferences.
  • Balanced multiple projects simultaneously, ensuring that each event received the necessary attention for a successful outcome.

Waitress

Mixing Bowl Noshery
04.2015 - 06.2016
  • Opening and preparing tills for servers. Providing customer service to guests by taking orders and providing a positive experience. Closing and balancing tills for servers at the end of shifts.

Education

High School Diploma - A+ Program

Oak Park High School
05.2016

College - English, Math, Psychology, College 100, History

Maple Woods
07.2025

Skills

  • Customer Service
  • Event planning
  • Client documentation
  • Till Handling
  • ADL support
  • Patient services
  • Data collection
  • Team collaboration
  • Active listening
  • Vitals documentation
  • Time management
  • Calm under stress

Timeline

Patient Care Technician

North Kansas City Hospital
07.2019 - Current

Waitress

Smokehouse BBQ
12.2018 - 12.2022

Ambassador/Birthday Party Coordinator

Power Play
11.2015 - 07.2019

Waitress

Mixing Bowl Noshery
04.2015 - 06.2016

College - English, Math, Psychology, College 100, History

Maple Woods

High School Diploma - A+ Program

Oak Park High School

Similar Profiles

CREATE PROFILE
Miranda Phillips