Miranda Potts
O'Bryon Eye Associates
Brockway,PA
9
years of professional experience
Experienced medical office assistant and receptionist with a strong background in scheduling, patient communication, and front desk operations. Skilled in handling multi-line phones, managing records, and supporting efficient office flow. Dedicated to accuracy, professionalism, and positive patient experiences.
Work History
Medical Front Office Receptionist
2 Years 8 Months- Greeted patients and managed front desk check-in, ensuring smooth daily flow and accurate visit preparation.
- Verified insurance eligibility and collected patient demographics, reducing registration errors and supporting clean records.
- Scheduled appointments using practice management systems, coordinating follow-up visits and provider calendars.
- Answered multi-line calls, routed inquiries, and resolved routine scheduling questions with professionalism.
- Processed copays and balances at checkout, maintaining accurate transaction records and patient receipts.
- Prepared charts, referral paperwork, and consent forms, supporting efficient clinical and administrative workflows.
- Coordinated patient communication for reminders, cancellations, and rescheduling, improving appointment adherence.
Medical Office Assistant
2 Years 11 Months- Managed front-desk communications, triaged calls, and routed patients to appropriate clinical support.
- Coordinated patient scheduling for audiology appointments, follow-ups, and hearing aid consultations.
- Verified insurance coverage and collected patient demographics for accurate intake processing.
- Maintained confidential medical records in EMR systems, ensuring HIPAA compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
2 Years 6 Months- Resolved customer concerns promptly, maintaining strong satisfaction and repeat business.
- Managed customer inquiries, providing accurate guidance on trailer sales, parts, and service options.
- Processed orders, quotes, and payments with attention to detail and accuracy.
- Coordinated with sales and service teams to schedule repairs and delivery appointments.
Education
High School Diploma
Skills
Medical office procedures
Patient registration
Appointment scheduling
Front desk operations
Documentation
Document management
Workflow optimization
Appointment management
Customer service
Telephone etiquette
Attention to detail
Shift adaptability
Account management
Timeline
Medical Front Office Receptionist
O'Bryon Eye Associates
02.2024 - CurrentRead More
Medical Office Assistant
Roscoe Hearing
03.2021 - 02.2024Read More
Customer Service Representative
Starr's Trailer Sales
05.2017 - 11.2019Read More
Brockway Area High
High School Diploma
Read More