Miranda Preuss
Necedah,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Team Manager
Panera
Round Lake , IL
05.2021 - 04.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on policies and procedures.
- Managed inventory levels to maintain stock of supplies and products.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted staff scheduling to optimize coverage during peak hours.
- Resolved customer complaints effectively to promote a positive dining experience.
- Monitored cleanliness and organization of the restaurant environment regularly.
Barista
Starbucks
Antioch, IL
10.2018 - 04.2021
- Crafted high-quality beverages following established recipes and standards.
- Provided exceptional customer service by engaging with customers and addressing needs.
- Maintained cleanliness and organization of the workspace during busy shifts.
- Operated coffee equipment efficiently, ensuring optimal performance and safety.
- Trained new baristas on beverage preparation and customer service techniques.
- Managed inventory levels by restocking supplies and monitoring usage trends.
- Handled cash transactions accurately and processed payments efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Cashier
Tenutas
Paddock Lake, WI
09.2015 - 10.2018
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and digital payments securely.
- Assisted customers with product inquiries and selections.
- Addressed customer complaints with professionalism to enhance customer satisfaction.
- Worked closely with front-end staff to assist customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Monitored inventory levels and restocked items to maintain product availability.
- Onboarded new cashiers by providing training on company procedures and systems.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Wilmot Union High School
Wilmot, Wi06-2019
Skills
- Staff training
- Performance management
- Employee mentoring
- Customer service
- Inventory management
- Adaptability
- Time management
- Relationship building
- Communication skills
Timeline
Team Manager
Panera
05.2021 - 04.2026
Barista
Starbucks
10.2018 - 04.2021
Cashier
Tenutas
09.2015 - 10.2018
High School Diploma -
Wilmot Union High School