Miranda Ramsey
Lancaster,SC
Summary
Accomplished Administrative Assistant Manager at Speech Inspirations PLLC, adept in insurance verification and enhancing customer service. Leveraged Microsoft Office and EMR software to streamline processes, achieving significant improvements in workflow efficiency. Excelled in fostering team collaboration and resolving escalated issues, ensuring operational excellence and client satisfaction.
Overview
6
6
years of professional experience
Work History
Administrative Assistant Manager
Speech Inspirations PLLC
Charlotte, NC
11.2024 - Current
- Developed administrative processes for review and approval by upper management and communicated and implemented new processes.
- Identified and solved problems to enhance management and business direction.
- Assisted with the development of new processes for streamlining workflow within the department.
Intake Coordinator
Speech Inspirations PLLC
01.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources
Patient Services Coordinator III
Novant Health
09.2022 - 01.2024
- Managed sensitive patient data with strict adherence to HIPAA regulations, always ensuring privacy and confidentiality
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude
- Collected patient co-pay and issued receipt to confirm payment
Assistant Team Lead
Francesca's Collections
08.2021 - 09.2022
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards
- Managed team workload to reach targets for specific tasks
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
Assistant Manager
Versona Accessories
06.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Education
No Degree -
University of North Carolina at Charlotte
Charlotte, NC01.2023
Associate in Arts -
Asheville-Buncombe Technical Community College
Asheville, NC01.2019
Skills
- Insurance Verification
- Appointment Setting
- Customer Service
- Phone & Email Etiquette
- Data Entry
- EMR Software (EPIC)
- Multi-Line Phone Systems
- Microsoft Office
Timeline
Administrative Assistant Manager
Speech Inspirations PLLC
11.2024 - Current
Intake Coordinator
Speech Inspirations PLLC
01.2024 - Current
Patient Services Coordinator III
Novant Health
09.2022 - 01.2024
Assistant Team Lead
Francesca's Collections
08.2021 - 09.2022
Assistant Manager
Versona Accessories
06.2019 - 05.2021
No Degree -
University of North Carolina at Charlotte
Associate in Arts -
Asheville-Buncombe Technical Community College
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