Miranda Rosales
Crest Hill,IL
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Lab Corp
Orland Park, Illinois
09.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Ensured compliance with federal regulations governing laboratory procedures.
Sales Associate
Menards
Crest Hill
12.2023 - Current
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
Receptionist
Frankie’s Custom Concrete
Joliet, IL
02.2021 - 03.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Applied Science - Nursing
Joliet Junior College
Joliet, IL08.2027
Phlebotomy Certification - Medical
Chicago School of Phlebotmy
Naperville, IL10-2024
Certification - Phlebotomy
Chicago School of Phlebotomy
Naperville, IL09-2024
Skills
- Cleaning and Sanitizing
- Cash Drawer Management
- Credit and Cash Transactions
- Stocking and Replenishing
- Time Management Skills
- Verbal and Written Communication
- Refunds and Exchanges
- Conflict Resolution
- Safety Verifications
- Price Identification
- Customer Service
- Guest Relations
- Multi-tasking strength
- Store Opening and Closing
- Client Service
- Computer Skills
- Blood collection
- Venipuncture
- Infection Control
- Patient support
- Patient Care
- HIPAA Compliance
- Venipuncture Expertise
- Therapeutic phlebotomy
Timeline
Phlebotomist
Lab Corp
09.2024 - Current
Sales Associate
Menards
12.2023 - Current
Receptionist
Frankie’s Custom Concrete
02.2021 - 03.2022
Associate of Applied Science - Nursing
Joliet Junior College
Phlebotomy Certification - Medical
Chicago School of Phlebotmy
Certification - Phlebotomy
Chicago School of Phlebotomy