Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kimberly Cabello

San Antonio,TX

Summary

Skilled Dispatcher and Police Officer with extensive experience in emergency response, fleet management, and law enforcement. Proven ability to handle high-stress situations, ensuring clear communication and effective intervention. Strong skills in CAD operation, incident reporting, and customer service, committed to enhancing public safety and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dispatcher

Serco (HERO)
03.2024 - 08.2024
  • Managed high-stress situations effectively, ensuring timely assistance to those in need.
  • Answered phone calls from stranded motorists in need of assistance on public highways
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Dispatched the appropriate operator to their location
  • Provided customer service to callers, remaining patient during emergencies.


Police Dispatcher

Alamo Colleges District Police Department
06.2021 - 10.2023


  • Handled sensitive situations with professionalism, while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills to provide support
  • Ensured clear communication between callers, officers, and other agencies involved in emergency response.
  • Received emergency and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Contributed to officer safety by monitoring radio traffic and providing timely status checks.
  • Provided immediate assistance to faculty, students, and staff members.
  • Analyzed Computerized Criminal History for investigators and outside agencies.

Crew Member

McDonald's
12.2020 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from the management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, and customer service
  • Operated cash register

Police Officer

Our Lady Of The Lake University Police Department
05.2020 - 11.2020
  • Enhanced safety on campus by conducting routine patrols and responding to emergency calls.
  • Prevent and suppress criminal activity and ensure a safe and secure learning environment on campus
  • Enforced traffic and parking regulations, investigated vehicle accidents
  • Conducted courtesy services such as battery jump starts, opening locked vehicles, and airing tires
  • Open and close all buildings
  • Provided escorts
  • Performed continuous foot, bike, and vehicular patrol
  • Maintained accurate case records and documentation

Temporary Police Dispatcher

San Antonio Police Department
08.2019 - 03.2020
  • Dispatched appropriate officers to their assigned district calls
  • Operated the Computer Aided Dispatch system (CAD)
  • Routed calls to police, fire, and ambulance services to meet individual call needs.

Deputy Sheriff

Maverick County Sheriff's Department
08.2019 - 11.2021
  • Observed jail and inmate activity to maintain order and safety.
  • Patrolled designated areas in patrol vehicles and on foot
  • Responded to emergency calls to provide assistance
  • Enforced traffic laws and promoting safe driving practices among motorists.
  • Organized criminal documents such as logs, records, reports
  • Conducted searches of individuals, vehicles and premises.
  • Handled citation and traffic violation paperwork.

Police Dispatcher

Maverick County Sheriff's Department
03.2012 - 04.2017
  • Received 911, emergency, and non-emergency calls and dispatched calls.
  • Operated the CAD system
  • Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill deputies' requests.


Education

High School Diploma -

C.C Winn High School
Eagle Pass, TX
06.2013

Skills

  • Dispatching procedures
  • Prioritizing calls
  • Incident Reporting
  • Customer Service
  • Decision-Making
  • Active Listening
  • Multitasking Abilities
  • Effective Communications

Accomplishments

  • Rewarded for Police Dispatcher Of The Year 2022 (Alamo Colleges PD)

Certification

  • Advanced Telecommunicator License
  • Basic Peace Officer License
  • Field Training Officer
  • CPR
  • First Aid
  • Pepper Spray Certification
  • Baton Certification
  • TCIC/NCIS
  • TDD/TTY
  • Telecommunicator Operator Field Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dispatcher

Serco (HERO)
03.2024 - 08.2024

Police Dispatcher

Alamo Colleges District Police Department
06.2021 - 10.2023

Crew Member

McDonald's
12.2020 - 05.2021

Police Officer

Our Lady Of The Lake University Police Department
05.2020 - 11.2020

Temporary Police Dispatcher

San Antonio Police Department
08.2019 - 03.2020

Deputy Sheriff

Maverick County Sheriff's Department
08.2019 - 11.2021

Police Dispatcher

Maverick County Sheriff's Department
03.2012 - 04.2017

High School Diploma -

C.C Winn High School

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Kimberly Cabello