Miranda Simon
New York,NY
Summary
Store director with extensive experience in retail sales and operations. Proven ability to set and achieve sales targets while maintaining high standards of customer service. Skilled in managing teams and optimizing store displays to enhance customer engagement. Demonstrated leadership in supervising multiple employees to drive store performance.
Overview
16
16
years of professional experience
Work History
Store Director
Macy's
New York, NY
07.2019 - Current
- Secured three promotions while excelling in various roles, including Customer Experience Manager, Backstage Manager, Style Execution Manager, and currently serving as Store Director.
- Launched customer service strategy at Kings Plaza Macys targeting areas with highest response penetration to secure 20-point increase in 2023 Medallia Net Promoter Score
- Responsible for overseeing and driving performance through merchandise execution, talent sourcing, and the development of captains and colleagues.
- Fostered meaningful vendor relationships through consistent communication and collaboration.
- Strengthen visual merchandise execution in Downtown Brooklyn through strategic planning, providing in-the-moment feedback to my peers and colleagues, and training the store team on reading and understanding the VMDs, achieving the best visual execution two years in a row.
- Mentored and cultivated a team of 19 leaders, directly overseeing 9 through real-time feedback, collaborative coaching, and weekly strategy meetings focused on business priorities.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner, align on company priorities, and store specific priorities.
- Delivered the 2024 sales plan and achieved growth over last year through creating strategies.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, and pricing accuracy.
- Transformed store presentation via merchandising initiatives concentrating on maximizing sale penetration of FOBs, efficient space allocation, talent enhancement through coaching, and partnership collaboration within divisions
- Elevated three sales leaders and one MBA through targeted development initiatives
- Fostered healthy team environments to promote collaboration and boost productivity.
Sales and Visual Manager
Fossil
New York, NY
03.2016 - 07.2019
- Trained and developed 10 to 15 associates, enhancing tier ranking through customer engagement coaching.
- Recruited and cultivated high-performing teams across 34th Street, Times Square, and 5th Avenue locations.
- Executed district competitions among stores to reinforce company focus and drive performance.
- Led visual updates and floor sets for multiple Manhattan stores to ensure compliance with standards.
- Conducted walkthroughs with regional manager and director of stores to assess operational excellence.
- Successfully recruited top talent, promoting three individuals to Keyholder positions.
- Managed scheduling and payroll processes to optimize workforce efficiency.
Visual Manager
Gap
New York, NY
03.2013 - 03.2016
- Trained and developed a team of 12 visual associates to enhance performance.
- Educated store staff on seasonal trends and top 20 selling items across sub-brands.
- Executed new product placement on sales floor to optimize visibility and sales.
- Merchandised based on sell-through rates and allocated space for each program.
- Ordered in-store and window marketing materials to support promotional efforts.
- Executed window setups, including poster installation and mannequin styling.
- Collaborated with store GM and corporate visual merchandise manager on flow execution planning.
- Conducted training for store team on updated merchandising standards and practices.
Visual Manager
UNIQLO
New York, NY
02.2009 - 03.2012
- Collaborated with allocators to determine optimal merchandise allocation, boosting sales and profits.
- Trained and developed 30 visual associates across Soho, 34th Street, and Atlantic Terminal locations.
- Executed weekly merchandise placement plans based on allocations and display concepts.
- Participated in the opening of two flagship locations such as 5th ave and 34th Street, enhancing brand visibility.
- Promoted to two leadership roles within company, demonstrating growth potential.
- Managed floorset planning and overnight execution for improved merchandising standards.
Education
BBA - Business Administration And Management
Medgar Evers College
Brooklyn, NY06-2011
Skills
- Customer service
- Visual merchandising
- Talent development
- Sales strategy
- Inventory management
- Payroll administration
- Vendor relations
- Coaching and mentoring
- Merchandise planning
- Sales leadership
- Retail management
Accomplishments
Leadership Program McKinsey LE - Black Leadership Academy-6/24
Timeline
Store Director
Macy's
07.2019 - Current
Sales and Visual Manager
Fossil
03.2016 - 07.2019
Visual Manager
Gap
03.2013 - 03.2016
Visual Manager
UNIQLO
02.2009 - 03.2012
BBA - Business Administration And Management
Medgar Evers College