Miranda Vasquez
La Vernia,TX
Summary
Dedicated Medical Support Assistant with a proven track record at Brooke Army Medical Center, excelling in patient communication and HIPAA compliance. Recognized for streamlining patient check-in processes and maintaining meticulous medical records, enhancing operational efficiency and patient satisfaction. Detail-oriented and committed to upholding patient confidentiality in all interactions.
Overview
7
7
years of professional experience
Work History
Medical Support Assistant
Brooke Army Medical Center
03.2023 - Current
- Assisted in managing patient records and scheduling appointments effectively.
- Interviewed patients to verify and update clinical and demographic records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Learned to handle incoming calls and respond to patient inquiries with professionalism.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Streamlined patient check-in process with effective communication and organization skills.
Patient Service Representative
Baptist M&S Imaging
07.2021 - 03.2023
- Managed patient check-in and registration processes to ensure smooth operations.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience.
- Assisted patients in navigating insurance verification and billing inquiries for clarity.
- Maintained accurate electronic health records to support clinical workflows and compliance.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Front House Team Member
Chick-fil-A
12.2018 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
Education
Associate of Science - Biology/Pre-Nursing
Palo Alto College
San Antonio, TX05-2024
High School Diploma -
East Central High School
San Antonio, TX06-2019
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Patient confidentiality maintenance
Timeline
Medical Support Assistant
Brooke Army Medical Center
03.2023 - Current
Patient Service Representative
Baptist M&S Imaging
07.2021 - 03.2023
Front House Team Member
Chick-fil-A
12.2018 - 07.2021
Associate of Science - Biology/Pre-Nursing
Palo Alto College
High School Diploma -
East Central High School
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