Miranda Vasquez
Ovation Property Management
Las Vegas ,NV
2
Languages
2027
years of professional experience
Dynamic Senior Assistant Manager with extensive experience at Ovation Property Management, excelling in tenant issue resolution and payment collection. Proven track record in enhancing resident satisfaction through effective communication and property management. Skilled in Low Income Housing Tax Credit and fair housing regulations and committed to fostering a welcoming community environment.
Work History
Senior Assistant Manager
4 Months- Assisted with daily operations of assigned properties.
- Responded promptly to resident and tenant inquiries, requests, and concerns.
- Collected rent payments and followed up on overdue accounts.
- Processed lease applications, renewals, move-ins, and move-outs.
- Collected laundry payments and made deposits to bank.
- Maintained accurate records of tenants and property files.
- Coordinated maintenance requests efficiently.
- Conducted inspections of properties and reported maintenance or safety issues.
- Assisted with invoice processing and financial reporting.
- Supported compliance with company policies, lease agreements, and housing regulations.
- Helped with marketing efforts by scheduling property tours and updating online listings.
- Performed various office and administrative tasks as assigned.
Senior Assistant Manager
10 Months- Facilitated effective communication between management and maintenance staff to improve operational workflows.
- Conducted inspections of pre-move-in and vacant apartments to verify compliance with company standards.
- Assisted in managing leasing and preleasing paperwork, including background checks via OnSite.
- Coordinated tenant move-ins, move-outs, and property walkthroughs.
- Supported manager with lease renewal offers and maintained a detailed report of lease renewals.
- Helped manage rental collections by accurately posting payments and facilitating prompt deposit processes.
- Monitored advertising channels for accuracy and effectiveness.
- Addressed resident inquiries and provided solutions while upholding property regulations.
- Guided residents through lease signing, delivered customer service, and created maintenance work orders.
- Collaborated with maintenance teams on work order coordination.
- Performed daily property inspections and reported service needs to property management and maintenance teams.
Senior Assistant Manager
- Engaged with potential renters to nurture leads and facilitate rental agreements.
- Executed comprehensive background and credit checks to ensure tenant eligibility.
- Guided clients through application procedures and lease contracts to ensure understanding and compliance.
- Processed lease applications and ensured accurate filing of all related documentation.
- Gave potential renters guided tours of available units
- Provided timely notifications to residents about changes in rental agreements and planned property maintenance to enhance resident awareness.
- Oversaw monthly rent collection processes to guarantee timely payments.
- Facilitated coordination of maintenance work orders to ensure timely execution.
Received Duck
1 Year 1 Month- Organized and stacked finished goods into containers for efficient storage.
- Executed item packing procedures in accordance with established guidelines.
- Inspected containers to verify absence of damage.
- Executed verification of items extracted from packages to ensure accuracy.
- Maintain a database of packages.
- Managed the process of identifying and relocating completed or defective products and materials to appropriate moving equipment or designated areas.
- Executed proper sealing and labeling procedures for each container.
- Facilitated movement of completed packages to loading area.
- Handled various product and merchandise loading tasks, ensuring efficient storage.
Leasing Agent
11 Months- Conducted property and amenity tours for prospective tenants, showcasing key features and benefits.
- Facilitated effective communication by answering calls and addressing inquiries through active listening and open-ended questioning techniques.
- Organized and coordinated tours for prospective clients to showcase available units and facilities.
- Executed property marketing strategies by conducting tours and emphasizing key features to attract prospective tenants.
- Inspected facilities and units on a property basis to ensure aesthetic appeal and welcoming atmosphere.
- Mastered application information screening processes and rental policies.
- Enhanced customer service standards by greeting clients, addressing concerns, showcasing units, and swiftly resolving issues.
- Analyzed applicant information and conducted background verifications to maintain hiring standards.
- Managed tenant outreach and follow-up processes to support lease renewal efforts.
- Generated comprehensive daily and weekly marketing and leasing reports, ensuring accurate data representation for stakeholders.
- Addressed community concerns from prospective and current residents with prompt responses.
Call Center Agent
5 Months- Implemented company policies and scripts to maintain call-time efficiency and uphold quality standards.
- Communicated product and service details to enhance customer understanding and satisfaction.
- Cultivated strong customer relationships by understanding and fulfilling specific requirements and preferences.
- Facilitated issue resolution through collaboration with maintenance department team.
- Conducted analysis of customer data to enhance service quality and address identified challenges.
- Engaged with team members and management to effectively resolve challenging customer inquiries.
- Utilized CRM software to systematically document and organize client records, streamlining customer information management processes.
Lessing Agent
1 Year 11 Months- Engaged with prospective residents by greeting and assisting them across various platforms, including in-person, phone, and online.
- Conducted engaging property tours to highlight available units and community amenities, enhancing tenant interest.
- Clarified lease terms and rental rates while providing comprehensive guidance on community policies and features.
- Processed rental applications and verified applicant information. Conducted background and credit screenings to support evaluation processes.
- Facilitated preparation of lease agreements, renewals, and move-in documentation.
- Facilitated comprehensive move-in and move-out procedures, ensuring compliance with established protocols.
- Ensured precision in leasing record management and resident file organization to support operational efficiency.
- Addressed resident and prospect inquiries with prompt and professional responses.
- Conducted follow-up communications with prospective tenants to enhance leasing opportunities.
- Promoted available units by leveraging online listings, social media platforms, and community engagement initiatives.
- Conducted ongoing research to maintain awareness of current market trends and competitor pricing.
Cashier
6 Months- Supported customer satisfaction by ensuring smooth purchase completion through payment processing and item bagging.
- Engaged with customers upon arrival, providing timely and respectful service to enhance satisfaction.
- Assisted customers with product inquiries and provided recommendations for merchandise.
- Facilitated efficient service for 50-80 customers during each shift to enhance overall customer experience.
- Performed detailed cash handling procedures by counting till amounts pre- and post-shift to uphold accuracy in transactions.
Education
High School Diploma
Skills
Fair housing regulations
Tenant issue resolution
Payment collection
Onsite tours
Payment management
Rent collection
Property showing
Monthly fee and payment collection
Customer service-focused
Multi-family property management
LIHTC- Low Income Housing Tax Credit property management.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Senior Assistant Manager
Ovation Property Management
04.2026 - CurrentRead More
Senior Assistant Manager
West Corp Management Group
02.2026 - 12.2026Read More
Received Duck
Amazon Warehouse Associate
01.2023 - 02.2024Read More
Leasing Agent
Advanced Management Group Nevada LLC
01.2022 - 12.2022Read More
Call Center Agent
Westland Real Estate Group
07.2021 - 12.2021Read More
Lessing Agent
Westland Real Estate Group
08.2019 - 07.2021Read More
Cashier
Cashier's Market
01.2019 - 07.2019Read More
Senior Assistant Manager
Parkplace Residential Management Group
Read More
Desert Pines High School
High School Diploma
Read More