Miranda Ward
Austin,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
REI
06.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Barista
Sharetea
05.2020 - 07.2023
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Took upwards for 150 orders per shift
- Frequently worked with 2-5 other peers to maximize workflow and speed
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Increased sales and customer satisfaction through personalized servicing
- Entrusted to handle confidential and sensitive situations in professional matter
Education
Bachelor of Science - Arts & Entertainment Technologies
The University of Texas
Austin, TX05.2026
Skills
- Customer Service
- Time Management
- Deadline Management
- Digital illustration
- Problem-solving abilities
Certification
- Autodesk Certified Professional (ACP)
- Adobe Certified in Photoshop, After Effects, Premier Pro, Illustrator and Animate
- Food Handler's license
- First Aid Certification
Awards
- Girl Scout Bronze and Silver Awards (2014 & 2016)
- Outstanding Animator- High School Graduate Award (2022)
Languages
French
Limited Working
Timeline
Sales Associate
REI
06.2023 - Current
Barista
Sharetea
05.2020 - 07.2023
Bachelor of Science - Arts & Entertainment Technologies
The University of Texas