Overview

Work History

Education

Skills

Certification

Awards

Languages

Timeline

Miranda Ward

Austin,TX

Overview

5

5

years of professional experience

1

1

Certification

Work History

Sales Associate

REI

06.2023 - Current

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.

Barista

Sharetea

05.2020 - 07.2023

Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
Took upwards for 150 orders per shift
Frequently worked with 2-5 other peers to maximize workflow and speed
Generated friendly atmosphere by encouraging employees to greet and speak to customers
Increased sales and customer satisfaction through personalized servicing
Entrusted to handle confidential and sensitive situations in professional matter

Education

Bachelor of Science - Arts & Entertainment Technologies

The University of Texas

Austin, TX

05.2026

Skills

Customer Service
Time Management
Deadline Management

Digital illustration
Problem-solving abilities

Certification

Autodesk Certified Professional (ACP)
Adobe Certified in Photoshop, After Effects, Premier Pro, Illustrator and Animate
Food Handler's license
First Aid Certification

Awards

Girl Scout Bronze and Silver Awards (2014 & 2016)
Outstanding Animator- High School Graduate Award (2022)

Languages

French

Limited Working

Timeline

Sales Associate

REI

06.2023 - Current

Barista

Sharetea

05.2020 - 07.2023

Bachelor of Science - Arts & Entertainment Technologies

The University of Texas