Miranda Ynastrilla
Miami,FL
Summary
Talented leader excelling in operations management and excellent communication. Skillfully increased sales through effective sales techniques and enhanced customer loyalty by prioritizing service quality. Achieved notable customer satisfaction by blending analytical skills with attention to detail, driving business success forward with a contagious positive attitude.
Overview
5
5
years of professional experience
Work History
Manager
Earls Kitchen + Bar
05.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Server
Earls Kitchen + Bar
01.2020 - 05.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Psychology
Miami Dade College
Miami, FL05-2025
Skills
- Operations management
- Sales techniques
- Networking strategies
- Attention to detail
- Excellent communication
- Organizational skills
- Multitasking Abilities
Accomplishments
- Youngest and first female bar manager at Earl's Kitchen and Bar Dadeland
- Promoted four times within first 6 months of working with the company
Languages
Spanish
Limited Working
Timeline
Manager
Earls Kitchen + Bar
05.2021 - Current
Server
Earls Kitchen + Bar
01.2020 - 05.2021
Psychology
Miami Dade College
Similar Profiles
Prakhyath JataPrakhyath Jata
Line Cook at Earls Kitchen + BarLine Cook at Earls Kitchen + Bar
BHAVRAJ SIDHUBHAVRAJ SIDHU
Server Assistant at Earls Kitchen + BarServer Assistant at Earls Kitchen + Bar
Chaeha ParkChaeha Park
Host, Server, Server Assist, Hourly Floor Manager at Earls Kitchen + BarHost, Server, Server Assist, Hourly Floor Manager at Earls Kitchen + Bar