MIRANDAMICHEI MORALES
Klamath Falls,OR
Summary
Results-driven healthcare administrator with expertise in patient coordination, scheduling, and operations management. Demonstrates strong leadership and communication skills to enhance service delivery and operational efficiency. Focused on building positive client relationships and addressing complex challenges to support quality care and organizational goals.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Receptionist & Care Coordinator
Modoc Family Optometry
04.2025 - 08.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provides front-office support and manages administrative tasks
- Facilitated communication between patients and doctors, enhancing overall customer service experience.
- Schedules appointments and coordinates patient care
- Answers phones and maintains positive patient relationships
- Maintained accurate patient records using electronic health record systems to ensure compliance with privacy regulations.
- Coordinated insurance verification processes, streamlining billing procedures for improved efficiency.
- Assisted in the development of office policies that improved workflow and enhanced patient satisfaction ratings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Manager & Co-Owner
Cuatro Palomas Taqueria
04.2022 - 02.2025
- Co-owned and managed family food business, oversaw operations
- Managed scheduling, customer service, cash handling, sales, and inventory
- Maintained food safety standards
- Oversaw daily operations to ensure quality and consistency in food preparation and service
Barista
Dutch Bros
05.2021 - 07.2022
- Provided excellent customer service in a fast-paced environment
- Prepared beverages and handled transactions accurately
- Prepared and served high-quality beverages while maintaining consistent presentation standards.
- Operated espresso machines and brewing equipment to ensure optimal beverage quality.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Ensured compliance with health and safety regulations in food handling practices.
- Managed inventory levels, restocked supplies, and minimized waste effectively.
- Assisted in creating a welcoming atmosphere through exceptional customer interactions.
Education
High School Diploma -
Modoc County Adult Education Center
Alturas, CAEmergency Medical Technician - Emergency Medical Technician
Klamath Community College
Klamath Falls, OR06-2027
Skills
- Patient Care Coordination
- Appointment Scheduling
- Office Administration
- Customer service
- Insurance Verification
- Team Collaboration
- Administrative Support
- Billing Coordination
- Organization & Communication
- Time Management & Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist & Care Coordinator
Modoc Family Optometry
04.2025 - 08.2026
Manager & Co-Owner
Cuatro Palomas Taqueria
04.2022 - 02.2025
Barista
Dutch Bros
05.2021 - 07.2022
High School Diploma -
Modoc County Adult Education Center
Emergency Medical Technician - Emergency Medical Technician
Klamath Community College