Mirela Gutic
Staten Island,NY
Summary
Dynamic District Manager with proven leadership skills in driving operational excellence, team development, and customer service. Expertise in strategic planning and performance metrics to enhance store performance and mentor staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Walgreens
Brooklyn/Queens, NY
01.2021 - 02.2026
- Led operational strategies to enhance Front End and Pharmacy store performance across 15 Walgreens locations.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Mentored and developed 15 store managers, fostering a culture of continuous improvement and high performance.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions and merchandising that will drive stores positive income.
- Implemented training programs to elevate customer service standards and employee engagement levels.
- Coordinated with regional leadership to align district goals with corporate initiatives, driving overall success.
- Monitored compliance with company policies and procedures, ensuring operational excellence across stores.
Store Manager
Walgreens
Brooklyn, NY
11.2011 - 01.2021
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Plan and coordinate work activities for the 32 team members including pharmacy using effective organizational and time management skills to drive store operational excellence.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed employee schedules to optimize staffing levels and enhance customer service experience.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Fostered a positive work environment through mentorship and professional development initiatives.
Education
GED -
Kingsborough Community College
Brooklyn, NY11-2008
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Team building practices
- Team development
- Operations management
Certification
- PTCB, Certified Pharmacy Technician
Languages
Albanian
Croatian
Serbian
Timeline
District Manager
Walgreens
01.2021 - 02.2026
Store Manager
Walgreens
11.2011 - 01.2021
GED -
Kingsborough Community College