Mirella Garza
Hutto,TX
Summary
Licensed cosmetologist and salon professional with extensive experience in service delivery and team support. I believe in client satisfaction systems to support and build confidence in each single client. Adept at identifying opportunities to improve operations, strengthen brand experience and implement feedback driven strategies that support business growth and to keep being passionate about growing and prospering in what I love to do.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hairstylist
Milk and Honey
Austin, TX
05.2019 - 07.2025
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Executed a variety of cutting, coloring, and styling techniques to enhance client satisfaction.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Implemented feedback system, leading to improved service quality and customer experience.
Receptionist
Snip Its
Austin, TX
10.2016 - 08.2018
- Managed front desk operations and ensured smooth daily operations.
- Coordinated appointment scheduling for clients, optimizing time management.
- Assisted with client inquiries, providing exceptional customer service support.
- Maintained accurate records of incoming calls and messages for efficient follow-up.
- Trained new reception staff on procedures and best practices for client interaction.
- Developed and maintained positive relationships with clients to foster loyalty.
- Oversaw office supplies inventory, ensuring availability and cost-effectiveness of resources.
Education
High School Diploma -
DAVID CROCKETT HIGHSCHOOL
AUSTIN, TXSkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Nail Technician (russian mani & pedis)
- Headspa Technician
- Front Desk operation
- Inventory Management
- Sanitation Compliance
- Salon Management
Certification
- Certified STYLIST, BELLAMI - MARCH 6TH 2023
- Licensed COSMETOLOGIST - MAY 5TH 2019
Timeline
Hairstylist
Milk and Honey
05.2019 - 07.2025
Receptionist
Snip Its
10.2016 - 08.2018
High School Diploma -
DAVID CROCKETT HIGHSCHOOL