Mireya Avila
Las Cruces,NM
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Courtyard By Marriott
10.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Barista/Bartender
Courtyard By Marriott
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
CSR/ Sales Associate
Art Glass Inc
03.2014 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Prepared bids and proposals to submit to clients and secure new business.
- Set schedules for 5 technicians by planning and designating shifts and hours.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Maintained payroll information by calculating, collecting, and entering data.
Education
High School Diploma - Accounting
Onate High School
Las Cruces, NM2011
Skills
- Excellent customer service
- Sales
- Teamwork
- Problem solving
- Writing
- Bilingual (spanish)
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Courtyard By Marriott
10.2021 - Current
Barista/Bartender
Courtyard By Marriott
10.2021 - Current
CSR/ Sales Associate
Art Glass Inc
03.2014 - 06.2021
High School Diploma - Accounting
Onate High School
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Diamonique HayesDiamonique Hayes
Front Desk Receptionist at Courtyard by MarriottFront Desk Receptionist at Courtyard by Marriott
Therese HendersonTherese Henderson
General Manager at Courtyard by Marriott, BPR Properties / LBA HospitalityGeneral Manager at Courtyard by Marriott, BPR Properties / LBA Hospitality
Hunter WentzHunter Wentz
Shift Manager at Caliches Frozen CustardShift Manager at Caliches Frozen Custard