Summary
Overview
Work History
Education
Languages
Timeline
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Mireya Cervantes

San Antonio

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

18
18
years of professional experience

Work History

Collections Agent

Kohls Corp
06.2024 - Current
  • Assisted customers in understanding payment options and account details.
  • Handled inbound and outbound calls to manage customer inquiries effectively.
  • Resolved billing discrepancies by collaborating with internal departments.
  • Provided support in negotiating payment arrangements with clients.
  • Learned compliance regulations related to debt collection practices effectively.
  • Adapted quickly to changing policies and procedures within the collections process.
  • Spanish/English outbound and Inbound calls.
  • Processed payments and applied to customer balances.

Retention Specialist

Spectrum
07.2023 - 02.2024
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Dispute Senior Specialist Ll (bilingual)

JPMorgan Chase
05.2017 - 06.2022
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Defined problems, collected data, established facts and validated solutions.
  • handled Spanish and English calls.
  • Used companies resources to better assist customers and maintain company's integrity.
  • Multi task using different systems while listening to customer to find a solution more effectively and in a timely manner.


Repair Proactive Solutions

Sears Roebuck And Company
03.2008 - 07.2013
  • Spanish and English calls
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Operational License - Cosmetology

Milan Cosmetology
San Antonio, TX
07-2014

High School Diploma -

Positive Solutions Charter School
San Antonio, TX
05-2003

Languages

English
Spanish

Timeline

Collections Agent

Kohls Corp
06.2024 - Current

Retention Specialist

Spectrum
07.2023 - 02.2024

Dispute Senior Specialist Ll (bilingual)

JPMorgan Chase
05.2017 - 06.2022

Repair Proactive Solutions

Sears Roebuck And Company
03.2008 - 07.2013

Operational License - Cosmetology

Milan Cosmetology

High School Diploma -

Positive Solutions Charter School

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Mireya Cervantes