Mireya Duron
Reno,NV
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Renown Regional Medical Center
Reno, NV
11.2019 - 02.2025
- Collected co-pays and other payments from patients at time of service.
- Assisted with preparing daily cash reports for accounting department.
- Explained policies, procedures and services to patients.
- Verified insurance coverage for services provided by the facility.
- Obtained informed consent and payment documentation from patients and filed in system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Greeted patients and visitors in a courteous and professional manner.
- Guided patients through the completion of consent and other required medical forms.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified demographics and insurance information to register patients in computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Created new patient accounts in Epic system as needed.
- Assembled registration paperwork and placed identification bands on patient.
Education
High School Diploma -
North Valley
Reno, NV06-2015
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Medical billing
- Appointment scheduling
- Customer service
- Policy understanding
- Payment processing
- Relationship building
- Insurance verification
- Customer follow-up
- Patient registration
- Health insurance knowledge
- Medical terminology
- Registration and admissions
Timeline
Patient Access Representative
Renown Regional Medical Center
11.2019 - 02.2025
High School Diploma -
North Valley