Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miriam Crespo

Winter Park,FL

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. I'm a Successful Client Service Coordinator with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

20
20
years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital
08.2018 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Streamlined communication channels for improved team collaboration and quicker response times to client requests.
  • Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
  • Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Implemented new processes to increase operational efficiency in the coordination of client services.

Veterinary Assistant

Kirkpatrick Veterinary Hospital
06.2009 - 01.2018
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.

Child Caregiver

Little Angels Daycare And Preschool
02.2004 - 02.2009
  • Enhanced children''s social skills by organizing group activities and promoting teamwork.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Established daily routines to provide structure and predictability for children under care.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.

Education

High School Diploma -

Christian Academy Online
01.2006

Skills

  • Scheduling and Planning
  • Account Management
  • Technical Aptitude
  • Account Updates
  • Time Management Expertise
  • Research and Due Diligence
  • Exceptional Communication
  • Schedule Management
  • Client Relationship Building
  • Multitasking capabilities
  • Training Programs

Languages

Spanish
Native or Bilingual

Timeline

Client Service Coordinator

Banfield Pet Hospital
08.2018 - Current

Veterinary Assistant

Kirkpatrick Veterinary Hospital
06.2009 - 01.2018

Child Caregiver

Little Angels Daycare And Preschool
02.2004 - 02.2009

High School Diploma -

Christian Academy Online

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Miriam Crespo