Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miriam Gonzalez

San Antonio,TX

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner and communication skills.

Overview

6
6
years of professional experience

Work History

General Manager

Taco Bell
San Antonio , Texas
06.2023 - Current
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

General Manager

Wendys Restaurant
San Antonio , Texas
10.2021 - 06.2023
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Assistant Manager

Wendys Resturant
, TX
09.2020 - 10.2021
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.

Shift Manager

Wendys Restaurant
Las Vegas, Nevada
02.2019 - 08.2020
  • Responded quickly and effectively to emergency situations as they arose.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Resolved conflicts between employees or customers in a professional manner.

Education

High School Diploma -

Santiago High School
Corona, CA
09-2012

Skills

  • Distribution Management
  • Financial Administration
  • Business Development
  • Project Management
  • Schedule Management
  • Staff Supervision
  • Budget Forecasts
  • Team Oversight

Timeline

General Manager

Taco Bell
06.2023 - Current

General Manager

Wendys Restaurant
10.2021 - 06.2023

Assistant Manager

Wendys Resturant
09.2020 - 10.2021

Shift Manager

Wendys Restaurant
02.2019 - 08.2020

High School Diploma -

Santiago High School
Miriam Gonzalez