Miriam Guzman
Sulphur Springs
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and committed to delivering outstanding customer experiences while maintaining organized and professional workspaces to support team collaboration.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
Sulphur Springs, TX
04.2025 - Current
- Greeted and welcomed guests, ensuring a friendly first impression.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Assisted in resolving guest inquiries and complaints promptly to maintain service quality.
- Maintained accurate records of reservations and room assignments using hotel management software.
- Processed payments and managed cash drawer accurately during shifts.
- Kept the front desk area organized and presentable, ensuring professionalism at all times.
Crew Team Member
Braums Ice Cream And Dairy
Sulphur Springs, TX
03.2023 - 01.2025
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Operated point-of-sale systems to handle cash transactions accurately and efficiently.
- Took orders, prepared meals, and collected payments.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Political Science And Government
Paris Junior College
Paris, Texas, TX05-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Point-of-sale system
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
04.2025 - Current
Crew Team Member
Braums Ice Cream And Dairy
03.2023 - 01.2025
Political Science And Government
Paris Junior College